Chapter 2.7 - Industrial/employee relations Flashcards
Arbitration
The process that involves an independent person or body deciding on an appropriate outcome to a dispute. The arbitrator’s final decision is legally binding
Closure
An extreme method used by employers to deal with industrial disputes by closing the business in order to force or persuade workers to renegotiate or to settle for a compromise
Collective bargaining
The negotiation process whereby trade union representatives and employer representatives discuss issues to reach a mutually acceptable agreement
Conciliation
The process whereby the two parties involved in a dispute agree to use the services of an independent mediator to help in the negotiations
Conflict
Refers to a situation of resistance or mutually exclusive goals between two or more parties. It is caused by disagreements or incompatibilities between these groups and results in a lack of cooperation and cohesiveness
Conflict resolution
Refers to the course of action taken to manage and resolve conflict or differences in opinions
Employee participation
An example of industrial democracy that involves employees being given responsibilities and authority to complete tasks. Directly involves workers in the decision-making process
Employer representatives
Individuals or organizations that represent the management or leadership in the collective bargaining process
Industrial action
The action taken by dissatisfied employees due to disputes about pay and/or terms and conditions of work
Industrial democracy
Refers to the involvement of workers in the decision-making process of an organization
Lockouts
Occurs when the employer temporarily stops employees from working during an industrial dispute
No-strike agreement
A method of conflict resolution involving members of a labor union in agreement and not to strike as a form of industrial action
Single-union agreement
Refers to employers agreeing to participate in collective bargaining with a sole trade union that represents the workers
Strike action
A form of industrial action that involves employees refusing to turn up for work. This is usually the result of major industrial unrest. (large-scale pay disputes)
Threats of redundancies
Method of intimidation to pressure or warn employees to cooperate, otherwise their jobs are at risk
Trade union/labor union
An organization of worker-members who unite to protect their employment rights and welfare
Work-to-rule
Occurs when employees do the absolute minimum required as stated in their employment contracts. This is done by adhering precisely to all rules and regulations of the organization to reduce productivity
