Chapter 2.6 - Communication Flashcards
Barriers to communication
Refer to anything that can limit or impede the effectiveness of communications, thereby leading to information failure
Channel of communication
Refers to the methods through which communications take place between the sender and the recipient
Communication
The transfer of information between different people and between organizations
Electronic mail
Refers to the process of using computer-wide area networks (WAN) as a mailing system for communication purposes
External communication
Conducted between members of one organization and members of another
Formal communication
Refers to the official and established channels of communication
Grapevine communication
Covers all aspects of communication through unofficial (informal) channels
Jargon
Specialist or technical language used to speed up communication
Informal communication/grapevine communication
Refers to unofficial, natural, and unstructured channels of communication, naturally established by people from within an organization
Information overload
The excessive amount of information being passed onto staff. This can increase workload and stress
Internal communication
Refers to communications within the business organization
Internal politics
Refers to conflict between people within an organization
Non-verbal communication
Any form of communication other than oral communication, such as electronic systems, written methods, and visual stimuli
(email, letters, body language)
Open channels of communication
Used when information is not confidential and can be shared by anyone
Restricted channels of communication
Used when information is confidential and is directed only to those who need to know
Verbal communication/oral communication
Refers to communication via the use of spoken words, such as meetings, interviews, and appraisals
Videoconferencing
A communication method that allows communications to take place via telecommunications networks. The parties can see and hear each other using videoconferencing hardware and software technology
Visual communication
The use of visual stimuli to communicate information or ideas
Written communication
Refers to communication methods that make up the use of the written word, such as letters, memoranda, reports, and notices
