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RHIA Exam > Chapter 24 Employee Training And Development > Flashcards

Chapter 24 Employee Training And Development Flashcards

1
Q

Accountability

A

The state of being liable for a specific activity. 2. All information is attributable to its source (person or device)

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2
Q

ADDIE model

A

Training and development method that is defined as Analyze, Design, Develop, Implement, Evaluate

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3
Q

Americans with Disabilities Act (ADA) of 1990

A

Federal legislation which ensures equal opportunity for and elimination of discrimination against persons with disabilities (Public Law 110-325 2008)

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4
Q

Asynchronous

A

Not at the same time; web-based courses where learners and instructors interact through e-mail or discussion forms

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5
Q

Audioconferencing

A

A learning technique in which participants in different locations can learn together via telephone lines while listening to a presenter and looking at handouts or books

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6
Q

Authority

A

The right to make decisions and take actions necessary to carry out assigned tasks

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7
Q

Avatar

A

Created representation of a user in a multiuser virtual environment

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8
Q

Big data

A

Data sets so large and complex that new tools for analysis are required

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9
Q

Blended learning

A

A training strategy that uses a combination of techniques-such as lecture, web-based training, or programmed text-to appeal to a variety of learning styles and maximize the advantages of each training method

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10
Q

Blog

A

Web logs that provide a web page where users can post text, images, and links to other websites

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11
Q

Career plan

A

A strategic plan for an individual, providing direction, goals, and an action plan to reach those goals

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12
Q

Case studies

A

A type of nonparticipant observation in which researchers investigate one person, one group, or one institution in depth

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13
Q

Coaching

A

A training method in which an experienced person gives advice to a less-experienced worker on a formal or informal basis 2. A disciplinary method used as the first step for employees who are not meeting performance expectations

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14
Q

Competency

A

Demonstrated skills that a worker should perform at a high level

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15
Q

Computer-based training (CBT)

A

A type of training that is delivered partially or completely using a computer

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16
Q

Continuing education (CE)

A

Training that enables employees to remain current with advancing knowledge in their profession

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17
Q

Cross-training

A

The training to learn a job other than the employee’s primary responsibility

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18
Q

Curriculum

A

A prescribed course of study in an educational program

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19
Q

Delegation

A

The process by which managers distribute work to others along with the authority to make decisions and take action

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20
Q

Development

A

Maintaining or upgrading competencies

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21
Q

Diversity training

A

Training that facilitates an environment that fosters tolerance and appreciation of individual differences within the organization’s workforce

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22
Q

e-learning

A

Refers to training courses delivered electronically

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23
Q

Electronic performance support system (EPSS)

A

Sets of computerized tools and displays that automate training, as well as documentation, and integrate this automation with the computer application

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24
Q

Employee handbook

A

Presentation of policies and requirements that all employees must know, such as insurance programs, payroll requirements, and personnel policies, in a guide given to new employees during orientation

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25
Q

Empowerment

A

The condition of having the environment and resources to perform a job independently

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26
Q

Ethics training

A

Training that includes how to recognize ethical dilemmas and draw upon codes of conduct to resolve problems

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27
Q

Group discussion

A

Learners from smaller groups to generate ideas through interactive sharing of ideas; effective following a lecture

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28
Q

Incentive pay

A

A system of bonuses and rewards based on employee productivity; often used in transcription areas of healthcare facilities

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29
Q

In-service education

A

Training that teaches employees specific skills required to maintain or improve performance, usually internal to an organization

30
Q

Intranet

A

A private information network that is similar to the Internet and whose services are located inside a firewall or security barrier so that the general public cannot gain access to information housed within the network

31
Q

Job rotation

A

A work design in which workers are shifted periodically among different tasks

32
Q

Just-in-time training

A

Training provided anytime, anyplace, and just when it is needed

33
Q

Learning

A

What occurs in the individual to achieve the changes in behavior, knowledge, attitudes, abilities, and skills that are desired

34
Q

Learning content management system (LCMS)

A

Management system that provides a technical framework to develop the content and permit sharing and reusing content

35
Q

Learning curve

A

The time required to acquire and apply certain skills so that new levels of productivity and performance exceed prelearning levels (productivity often is inversely related to the learning curve)

36
Q

Learning management system (LMS)

A

A software application that assists with managing and tracking learners and learning events and collating data on learner progress

37
Q

Lecture

A

Method in which the instructor delivers content and the student listen and observes primarily one-way communication

38
Q

M-learning

A

Mobile learning; the application of e-learning to mobile computing devices and wireless networks

39
Q

Massed training

A

Training in a highly concentrated session

40
Q

Massive Open Online Course (MOOC)

A

An online course with unlimited participation and open access offered via the Internet

41
Q

Mentor

A

A trusted advisor or counselor; an experienced individual who educates and trains another individual within an occupational setting

42
Q

Motivation

A

The inner drive to accomplish a task

43
Q

Multiuser virtual environment (MUVE)

A

Sometimes called virtual worlds, MUVEs are accessed over the Internet and can be used to simulate a work environment and bring a new dimension to learning

44
Q

Needs assessment

A

A procedure performed by collecting and analyzing data to determine what is required, lacking, or desired by an employee, a group, or an organization

45
Q

Occupational Safety and Health Act (OSHA) (1970)

A

The federal legislation that established comprehensive safety and health guidelines for employers (Public Law 91-596 1970)

46
Q

Offshoring

A

Outsourcing jobs to countries overseas, wherein local employees abroad perform jobs that domestic employees previously performed

47
Q

Onboarding

A

Formal new employee orientation process

48
Q

One-on-one training

A

In this type of training, the employee learns by first observing a demonstration and then performing the task

49
Q

On-the-job training

A

A method of training in which an employee learns necessary skills and processes by performing the functions of his or her position

50
Q

Programmed learning

A

Learning that allows students to progress at their own pace; it presents material, questions the learner, and provides immediate responses with either positive or negative reinforcement

51
Q

Programmed learning module

A

Lead learners through subject material that is presented in short sections, followed immediately by a series of questions that require a written response based on the section just presented; answers are provided in the module for immediate feedback

52
Q

Promotion

A

The act of being raised in position or rank

53
Q

Reinforcement

A

The process of increasing the probability of a desired response through reward

54
Q

Responsibility

A

The accountability required as part of a job, such as supervising work performed by others or managing assets or funds

55
Q

Reverse mentoring

A

The new employee mentors a senior person on subjects in which he or she may have more expertise; such as use of social media or digital technologies

56
Q

Role playing

A

A training method in which participants are required to respond to specific problems they may actually encounter in their jobs

57
Q

Simulation

A

A training technique for experimenting with real-world situations by means of a computerized model that represents the actual situation

58
Q

Socialization

A

The process of influencing the behavior and attitudes of a new employee to adapt positively to the work environment

59
Q

Spaced training

A

The process of learning a task in sections separated by time

60
Q

Strategic management

A

The process a leader and their leadership team uses for assessing a changing environment to create a vision of the future; determining how the organization fits into the future environment based on its mission, vision, and knowledge of its strengths, weaknesses, opportunities, and threats; and then setting in motion a strategic plan of action to position the organization accordingly

61
Q

Succession planning

A

A specific type of promotional plan in which senior-level position openings are anticipated and candidates are identified from within the organization; the candidates are given training through formal education, job rotation, and mentoring so that they can eventually assume these positions

62
Q

Synchronous

A

Occurring at the same time

63
Q

Task analysis

A

A procedure for determining the specific duties and skills required of a job

64
Q

Team building

A

The process of organizing and acquainting a team and building skills for dealing with later team processes

65
Q

Train the trainer

A

A method of training certain individuals who, in turn, will be responsible for training others on a task or skill

66
Q

Training

A

A set of activities and materials that provide the opportunity to acquire job-related skills, knowledge, and abilities

67
Q

Virtual reality

A

Computer-based training approach that utilizes devices or programs replicating tasks away from the job site

68
Q

Videoconferencing

A

A learning technique that offers one- or twoway video together with two-way audio

69
Q

Webinar

A

Seminar delivered via a web browser, either real-time or as a recorded broadcast

70
Q

Wiki

A

A collection of webpages that together form a collaborative website

RHIA Exam (27 decks)

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