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RHIA Exam > Chapter 23 - Human Resources Management > Flashcards

Chapter 23 - Human Resources Management Flashcards

1
Q

Age discrimination in Employment act (1967)

A

federal act stating it is unlawful for an employer to discriminate against an individual in any aspect of employment because that individual is 40 years or older unless statutory exceptions apply

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2
Q

American disabilities act (ADA) (1990)

A

federal legislation ensuring equal opportunity for and elimination of discrimination against persons with disabilities

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3
Q

Arbitration

A

a proceeding in which disputes are submitted to a third party or a panel of experts outside the judicial trial system

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4
Q

Authority

A

the right to make decisions and take actions necessary to carry out assigned tasks

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5
Q

Behavioral description interview

A

an interview format that requires applicants to give specific examples of how they have performed a specific procedure or handled a specific problem in. the past

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6
Q

Civil Rights Act, Title VII (1964)

A

the federal legislation that prohibits discrimination in employment on the basis of race, religion, color, sex, or national origin

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7
Q

Civil Rights Act (1991)

A

federal legislation that focuses on establishing an employer’s responsibility for justifying hiring practices that seem to adversely affect people because of race, color, religion, sex, or national origin

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8
Q

Compensable factors

A

a characteristic used to compare the worth of jobs; for example, skills, effort, and working condition

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9
Q

Compromise

A

method of conflict management where both parties must be willing to lose or give up a piece of their position

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10
Q

Conflict management

A

a problem-solving technique that focuses on working with individuals to find a mutually acceptable solution

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11
Q

Constructive confrontation

A

a method of approaching conflict in which both parties meet with an objective third party to explore perceptions and feelings

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12
Q

Control

A

one of the four management functions in which performance is monitored in accordance with organization policies and procedures

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13
Q

Delegation

A

the process by which managers distribute work to others along with the authority to make decisions and take action

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14
Q

Discrimination

A

the act of treating one entity differently from another

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15
Q

Employment-at-will

A

concept that employees can be fired at any t ime and for almost any reason based on the idea that employees can quit at any time and for any reason

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16
Q

Equal Employment Opportunity Act (1972)

A

amendment to the Civil Rights Act prohibiting discrimination in the workplace on the basis of age, gender, race, color, religion, or national origin

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17
Q

Equal Employment Opportunity Commission

A

the agency responsible for investigating discrimination claims emanating from the Civil Rights Act of 1991

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18
Q

Equal Pay Act (EPA) (1963)

A

the federal legislation that requires equal pay for men and women who perform substantially the same work

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19
Q

Exempt employees

A

specific groups of employees who are identified as not being covered by some or all provisions of the Fair Labor Standards Act

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20
Q

Exit interview

A

the final meeting an employee has with his or her employer before leaving the organization

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21
Q

Factor comparison method

A

a complex quantitative method of job evaluation that combines elements of both the ranking and point methods

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22
Q

Fair Labor Standards Act (FLSA) (1938)

A

federal legislation that sets the minimum wage and overtime payment regulation

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23
Q

Family Medical Leave Act (FMLA)

A

federal legislation that allows full-time employees time off from work (up to 12 weeks) to care for themselves or family members with assurance of equivalent position upon return

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24
Q

Genetic Information Nondiscrimination Act (2008)

A

legislation prohibiting genetic information discrimination against employees or applicants

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25
Q

Grievance

A

a formal, written description of a complaint or written disagreement

26
Q

Grievance Procedures

A

the steps employees may follow to seek resolution of disagreements with management on job-related issues

27
Q

Harassment

A

the act of bothering or annoying someone repeatedly

28
Q

Hay method of job evaluation

A

a modification of the point method of job evaluation that numerically measures the levels of three major compensable factors

29
Q

Job classification method

A

A method of evaluation that compares position descriptions of various classifications grades; 2. A method used by federal government to grade jobs

30
Q

Job evaluation

A

the process of applying predefined compensable factors to jobs to determine their relative worth

31
Q

Job ranking

A

a method of job evaluation that arranges jobs in a hierarchy on the basis of each job’s importance to the organizations

32
Q

Job specification

A

a list of job’s required education, skills, knowledge, abilities, personal qualifications, and physical qualifications

33
Q

Labor-Management Reporting and Disclosure Act (Taft-Hartley Act)

A

Federal legislation that imposed certain restrictions on unions while upholding their right to organize and bargain collectively

34
Q

Labor relations

A

human resources management activities associated with unions and collective bargaining

35
Q

Layoffs

A

unpaid leaves of absence initiated by the employer as a strategy for downsizing staff in response to a change in the organization’s status

36
Q

Mediation

A

when an objective third party unrelated to the dispute is invited to bring the parties to a mutual agreement

37
Q

National Labor Relations Act (Wagner Act)

A

a legislation providing union representation and prohibits unfair labor practices by unions

38
Q

Nonexempt employees

A

all groups of employees covered by the provisions of the Fair Labor Standard Act

39
Q

Occupational Safety and Health Act

A

federal legislation that established comprehensive safety and health guidelines for employers

40
Q

Orientation

A

a set of activities designed to familiarize new employees with their jobs, the organization, and the work culture

41
Q

Panel interview

A

an interview format in which the applicant is interviewed by several interviewers all at once

42
Q

Performance review

A

an evaluation of an employer’s job performance

43
Q

Performance standards

A

the stated expectations for acceptable quality and productivity associated with a job function

44
Q

Point method

A

a method of evaluation that places weights (points) on each compensable factor in a job whereby the total points associated with a job establish its relative worth and jobs that fall within a specific range of points fall into a pay grade with an associated wage

45
Q

Policy

A

statement about what an organization or department does

46
Q

Position (job) description

A

a detailed list of a job’s duties, reporting relationships, working conditions, and responsibilities

47
Q

Pregnancy Discrimination Act (1978)

A

federal legislation that prohibits discrimination against women affected by pregnancy, childbirth or related conditions

48
Q

Procedure

A

a document that describes the steps involved in performing a function

49
Q

Progressive Discipline

A

a four-step process for shaping employee behavior to conform to the requirements of the employee’s job position that; it begins with verbal caution and progresses to written reprimand, suspension, and dismissal

50
Q

Recruitment

A

the process of finding, soliciting, and attracting employees

51
Q

Reference check

A

contact to the individual(s) the prospect employee listed to provide positive attributes

52
Q

Reliability

A

the consistency with which a test measures an attribute

53
Q

Responsibility

A

the accountability required as part of a job, such a supervising work performed by others or managing assets or funds

54
Q

Retention

A

the ability to keep valuable employees from seeking employment somewhere else

55
Q

Structured interview

A

an interview format that uses a set of standardized questions that are asked for all applicants

56
Q

Team building

A

the process of organizing acquainting a team and building skills dealing with later team process

57
Q

Termination

A

the act of ending something (a job for example)

58
Q

360-degree evaluation

A

an evaluation where managers, peers and staff contribute

59
Q

Uniformed Services Employment and Reemployment Rights Act

A

federal legislation that prohibits discrimination against individuals because of their service in the uniformed services

60
Q

Union

A

labor organizations that enter into negotiation

61
Q

Validity

A

a term to test’s ability to accurately and consistently measure what it purports to measure

62
Q

Workers’ Adjustment Retraining and Notification (WARN) Act

A

federal legislation that requires employers to give employees a 60-day notice in advance of closings or layoffs

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