Chapter 24 Flashcards
(14 cards)
Why is effective communication important?
It helps reduce the risk of errors in transitions of care
What does therapeutic communication help to achieve?
Helps patients reach health-related goals through improved patient outcomes
What are the 3 ways nurses can demonstrate caring?
- being with patients
- doing things for patients
- enabling patient well-being
What type of skill promotes better communication in nurses?
Critical thinking
What are the 6 levels of communication?
- intrapersonal: your own thinking
- interpersonal: you and another person face-to-face
- transpersonal: interaction with a person’s spiritual domain
- small group: a small group of people; goal-directed; group dynamics are important
- public: interaction with an audience
- electronic: communication through secure messaging
What is the most frequently used form of communication?
interpersonal
Explain the circular transaction model of communication.
– each person is both a speaker and a listener
– communication is continuous and interactive
What are the 7 components of communication?
- referent: motivates one to communicate with another
- sender and receiver: one who encodes and one who decodes the message
- message: content of the message
- channels: means of conveying and receiving messages
- feedback: message the receiver sends
- interpersonal variables: factors that influence communication
- environment: the setting for sender-receiver interactions
What is metacommunication?
all factors that influence communication
What are the 4 phases of the helping relationship between nurse and patient?
- preintention: before interaction with a pt
- orientation: starting to get to know each other; a review of what the relationship will look like and the expectations
- working: actually doing the work stated during orientation
- termination: end of relationship
What relationship is just as important as the nurse-patient relationship?
nurse-family relationship
Why are nurse-health care team relationships important?
they affect patient safety and the work environment
What is a nurse-communitry relationship?
formed when the nurse participates in local organizations, volunteers, or becomes politically active
What does SURETY stand for in active listening?
- S = sit
- U = uncross legs and arms
- R = relax
- E = eye contact
- T = touch
- Y = your intuition
