Chapter 24

Question 1

Why is effective communication important?

Answer 1

It helps reduce the risk of errors in transitions of care

Question 2

What does therapeutic communication help to achieve?

Answer 2

Helps patients reach health-related goals through improved patient outcomes

Question 3

What are the 3 ways nurses can demonstrate caring?

Answer 3

1. being with patients
2. doing things for patients
3. enabling patient well-being

Question 4

What type of skill promotes better communication in nurses?

Answer 4

Critical thinking

Question 5

What are the 6 levels of communication?

Answer 5

1. intrapersonal: your own thinking
2. interpersonal: you and another person face-to-face
3. transpersonal: interaction with a person’s spiritual domain
4. small group: a small group of people; goal-directed; group dynamics are important
5. public: interaction with an audience
6. electronic: communication through secure messaging

Question 6

What is the most frequently used form of communication?

Answer 6

interpersonal

Question 7

Explain the circular transaction model of communication.

Answer 7

– each person is both a speaker and a listener

– communication is continuous and interactive

Question 8

What are the 7 components of communication?

Answer 8

1. referent: motivates one to communicate with another
2. sender and receiver: one who encodes and one who decodes the message
3. message: content of the message
4. channels: means of conveying and receiving messages
5. feedback: message the receiver sends
6. interpersonal variables: factors that influence communication
7. environment: the setting for sender-receiver interactions

Question 9

What is metacommunication?

Answer 9

all factors that influence communication

Question 10

What are the 4 phases of the helping relationship between nurse and patient?

Answer 10

1. preintention: before interaction with a pt
2. orientation: starting to get to know each other; a review of what the relationship will look like and the expectations
3. working: actually doing the work stated during orientation
4. termination: end of relationship

Question 11

What relationship is just as important as the nurse-patient relationship?

Answer 11

nurse-family relationship

Question 12

Why are nurse-health care team relationships important?

Answer 12

they affect patient safety and the work environment

Question 13

What is a nurse-communitry relationship?

Answer 13

formed when the nurse participates in local organizations, volunteers, or becomes politically active

Question 14

What does SURETY stand for in active listening?

Answer 14

• S = sit
• U = uncross legs and arms
• R = relax
• E = eye contact
• T = touch
• Y = your intuition