Chapter 2: The Medical Assistant's Role in Mental Health

Question 1

What are common tasks that a medical assistant may perform?

Answer 1

Rooming, interviewing the patient, assisting with exams, procedures, helping with referrals to therapists, counselors, etc.

Question 2

What are key in working with the mental health?

Answer 2

Excellent communication.

Question 3

Does the MA should use terms and explanations at the level of the patient’s understanding?

Answer 3

Yes.

Question 4

What does the MA should show to the patient?

Answer 4

Concern for the patient and treat them with respect and dignity.

Question 5

Does the MA need to give the patient time to respond to questions and listen attentively to the answers?

Answer 5

Yes.

Question 6

Nonverbal clues that can indicate that the MA is?

Answer 6

Pushing or prying too hard for information.

Question 7

What does the MA should remember?

Answer 7

That the patient is suffering from a disease and deserves your empathy.