Chapter 2: Discussing Sensitive Topics

Question 1

What does Be Aware of Any Biases mean?

Answer 1

Any biases the MA have don’t get in the way of the patient’s care.

Question 2

What does Assure Confidentiality mean?

Answer 2

Make sure the patient knows that all anwers will be kept confidential.

Question 3

What does Show Empathy mean?

Answer 3

Show empathy “I realize that some of these questions are very personal”.

Question 4

What does Hold Off on Documentation mean?

Answer 4

Buffer the patient’s sense of vulnerability by not immediately writing what they divulge in the medical record.