Chapter 2 - Role of the CIO Flashcards
What are the waves of innovation?
1) Reducing costs
2) Leveraging investments
3) Enhancing products and services
4) Enhancing Exec decision making
5) Reaching the customer
6) Partnership - supply chain mgmt
What are the two management focuses in the waves of innovation?
1) Org Effectiveness
2) Bus effectiveness
What are the three functional uses in the waves of innovation?
1) Cut cost
2) Generate Revenue
3) Bus survival
What are the responsbilities of IS?
- Managing ops (data centers, system networks)
- Managing corp data
- Performing system anal and design
- Integration between systems
- Identifiying opportunities for new systems
What trends are pushing out traditional work of IS to other bus units?
- Distributed sytems -> users install own apps
- Knowledgeable users can do stuff themselves
- Better app packages reduce need for in-house dev -> integration
- Outsourcing
What are the clusters of IT functions?
- Running ops
- Developing systems
- Developing arch
- Identify bus reqs
- Create IT-enabled innovation
What new management strategies need to be used?
- Maximize effectiveness of IT ops
- Better allocation of IT personnel time
- Prioritize resources to demostrate usefulness of new SW
- IT enabled business innovation
What are the four major IS activities and how should the IS org manage them?
- Daily ops
- Dev of new systems
- Digital Conversion + Integration
- Search for new bus ideas
Outsource grunt work of first two
Focus on rest
What are the three major components of IS Lite?
- Dispersing innovation
- Dispersing change management
- Centralizing infrastructure
Why is IS lite called IS lite?
Many base grunt work is outsourced while more business stuff is federated
What are the roles of the CIO overn time
Mainframe - Deliver SW on-time, in budget, reliable, ops manager
Distributed - Took on org design, tech design, tech arch, inform
Web-based/mobile - become leading contendors for CEO
What are the current roles of CIO
Leading
Governing
Investing
Managing
What are the roles in the CIO office?
CIO
CTO
COO
CPO
What is IT governance
Assigning decision makers and accountabilities to get desired behavior
What are the different governing styles?
Bus Monarchy IT Monarch Feudal Federal Duopoly Anarchy
What are the different decision areas?
IT Principles IT Infra Stratt IT Arch Bus App Needs IT Investment and prioritization