Chapter 10 - Mgmt Issues is Sys Dev

Question 1

What is a project?

Answer 1

• Related tasks or activities
• Achieve a similar goal
• Within a certain period of time

Question 2

What is the goal of project management?

Answer 2

Achieve the projects goals within the given constraints

Question 3

Why are IT projects harder?

Answer 3

Usually projects deliver something tangible, but with IT projects you are delivering something intangible

Question 4

What is IT project management?

Answer 4

Planning, organizing and delegating an info tech project

Question 5

What are some roles of a project manager?

Answer 5

• Initiation, planning, designing, execution, monitoring, controlling and closure of a project

Also minimizing risk

End - Getting feedback

Question 6

What are the five phases of PM?

Answer 6

Initialization (Bus Case + Project Charter)
Planning (Scope, Budget, WBS, Gantt, Comm plan, RM)
Execution (status tracking, KPI, forecasting)
Monitor Performance (Obj, quality deliverable, effort and cost tracking, performance)
Closure (post mortem, project punchlist, reporting)

Question 7

What is the goal of project initiation?

Answer 7

Define the project at a high level

• bus case
• project feasibility
• Economic feasibility and other feasaibility

Question 8

What is the goal of project planning?

Answer 8

Developing a roadmap everyone will follow
- two approaches to goal: SMART, CLEAR (collab, limited, emotional, appreciable, refineable)

Scope
PM Plan
Cost, qual, avail resources, realistic time table
Baseline and performance measures

Question 9

What are some key docs in proj planning?

Answer 9

Scope statement
WBS
Milestones - high level goals, included in Gantt Charts
Gantt Charts
Communication plan (how and when communciate)
RM Plan - identify risks (unrealistic time, cost, customer review, budget cuts, lack of resources)

Question 10

What is Project execution phase?

Answer 10

Phase where deliverables are developed and completed

Question 11

What is the project monitoring performance phase?

Answer 11

Measuring project progression, ensuring everything aligns with PM plan

Use KPI to determine this.

PM will pick 2-5 KPIs

PM will detemrine if it is one time and on budget. If not, need to align back on track.

Question 12

What is project closure

Answer 12

• Contractors terminated
• PM hold post mortem
• Project punchlist of stuff not complete
• Final budget and final report
• Store all documents

Question 13

What is risk management?

Answer 13

The process of identifying and controlling threats to the project.

IT risks have become a top priority to digitized companies

Question 14

What are some benefits to risk management?

Answer 14

• Safe ans secure work environment
• increases stability
• decreases liability
• provides protection against things thaat are bad for company and env
• protects all involved people
• helps insureance premiums

Question 15

What is the RM Process?

Answer 15

Steps the PM can take to manage risks

1) Establish context (and criteria)
2) Risk identification
3) Risk anal (likelihood and consequences)
4) Risk mitigation
5) Risk monitoring
6) Communicate and consult

Question 16

What are some risk strats?

Answer 16

Risk avoidance
Risk Reduction
Risk Sharing
Risk retaining - keep risk and deal with consequences

Question 17

What is org change management?

Answer 17

Steps to take at a project level to support people who are impacted by project

Identifying who will have to change and in what ways

Creating a customized plan to ensure impacted people have awareness, leadership, coaching and training

Question 18

What does enterprise change management mean?

Answer 18

Enterprises change management capabilites are embedded in roles, structs, processes, projects and leadership. effetively applied

Individuals embrace change more quckly and org can adopt new strats and tech quicker

Question 19

What are the options for improving legacy systems?

Answer 19

1) Re-structuring - works fine but needs updating
2) Re-engineering - extracting and converting to new platform or hw
3) Refurbishing - adding new extensions to working old sys
4) Rejuvenate - addomg new features to existing system, e.g. increased efficiency
5) Re-architect - New arch
6) Replace
7) Re-write

Question 20

What is the project charter?

Answer 20

Acts as the one source of truth for the project. Spells out the why, what, when, who and how.

Question 21

Explain the risk management decision tree

Answer 21

There are three factors that influence risk:

• leadership of bus change
• employee perspective of bus change
• scope and urgency of change

Use the decision tree to map change

Greatest contributor of three on the left -> right
+ positive support for change
- negative support for change

Likelihood is high at top, low at bottom
PM methods mapped on the right

Question 22

What are the options for improving a legacy system?

Answer 22

From low change to high change:

1) Restructure - make code maintainable
2) Reengineer - Move to new platform
3) Refurbish - enhance i/o
4) Rejuvenate - Give it a new more strategic role
5) Re-architect - modularize via new blueprint
6) Replace - buy new sw
7) Rewrite - make new from scratch