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Organizational Behaviour > Chapter 2 > Flashcards

Chapter 2 Flashcards

1
Q

What is perception?

A

To organize or interpret the meaning. Based on perception of reality - not reality itself

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2
Q

What are the three factors that affect perception?

A

The three factors that affect perception are: the PERCEIVER the TARGET and the SITUATION.

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3
Q

What is the perceiver?

A

The perceiver is the attitudes motives and past experience.

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4
Q

What is the target?

A

The target is what we see: people motion sounds and size

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5
Q

What is the situation?

A

The situation is: context timing work or social setting.

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6
Q

What is the attribution theory?

A

Ask yourself this question: is behaviour INTERNALLY or EXTERNALLY caused?

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7
Q

What is a fundamental attribution error?

A

FAE is when you underestimate external and overestimate internal when judging people.

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8
Q

What is a self-serving bias?

A

self-serving biased people attribute success to internal factors and blames failures on external factors

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9
Q

What are the three rules about behavior?

A

The three rules include DISTINCTIVENESS CONSENSUS and CONSISTENCY

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10
Q

What is distinctiveness?

A

Distinctive this is when we ask whether the individual does the same thing in other situations

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11
Q

What is consensus?

A

Consensus is when we ask whether anyone in a similar situation would act the same way.

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12
Q

What is consistency?

A

Consistency is when we ask whether the individual has been acting the same way over a long period of time.

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13
Q

What is selective perception?

A

Selective perception is when we interpret based on interests background attitude and experience. It is usually based on your own experience. Example when Jerry thought that everybody had a grey honda because she did.

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14
Q

What is the halo effect?

A

The halo effect is we when we make a judgement about a person based on one characteristic

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15
Q

What is the contrast effect?

A

The contrast effect is when we evaluate a person by comparing that person to others recently encountered.

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16
Q

What is projection?

A

Projection is when you attribute your characteristics to others.

17
Q

What is stereotyping?

A

Sarah typing is when we judge someone on the basis of the group to which that person belongs.

18
Q

What is the self-fulfilling prophecy?

A

The self-fulfilling prophecy is when a person will behave in ways consistent with how she or he is perceived by others.

19
Q

What is the big five model?

A

The big five model is based on research that supports five personality dimensions.

These five personality dimensions include extroversion/introversion, agreeableness, conscientiousness, emotional stability and openness to experience.

20
Q

What is emotional stability?

A

Emotional stability is your ability to withstand stress, calm, secure versus tense, insecurity.

21
Q

What is conscientiousness?

A

Conscientiousness is responsibility, it is a high predictor of job performance

22
Q

What is a course self evaluation?

A

How much you like yourself and how much you see yourself as capable and effective. Do you feel in control of your environment or powerless over it?

23
Q

What is Machiavellianism (Mach)?

A

Doing whatever it takes to get ahead. The end justifies the means.

24
Q

What is narcissism?

A

Self-importance or entitled feelings.

25
Q

What is self-monitoring?

A

Self-monitoring is your ability to adjust/adapt to a situation.

26
Q

What is a type A personality?

A

Time urgency, achieve more in less time.

27
Q

What is a type B personality?

A

Not focused on time urgency too much, doesn’t feel guilty about time.

28
Q

What is a proactive personality?

A

In proactive personality identifies opportunities, shows initiative, takes action and preserves until change occurs.

29
Q

What is emotional intelligence (EI)?

A

Emotional intelligence is self-awareness, self management, self motivation, empathy, and social skills.

30
Q

What is emotional dissonance?

A

Emotional dissonance is inconsistencies between the emotions of people feel and the emotions that they show.

31
Q

What is the effective events very (AET)?

A

The fact that employees react emotionally to things that happen at their work. This emotional reaction influences their job performance and job satisfaction.

Organizational Behaviour (9 decks)

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