Chapter 7 Flashcards
resent
Channel
the medium which a message travels through.
communication apprehension
undue tension and anxiety about oral communication, written communications or both.
Channel richness
amount of info that can be transmitted during a communication episode.
feedback loop
the final link in the communication process. Puts the message back into the system
filtering
when the sender manipulates information so that it will be more favorable by the receiver.
Information overload
having more information than you can process
communication network
channels by which info flows
formal networks
task related communications that follows the authority chain.
informal networks
communication that flows along social and relational lines
the grapevine
the organization’s most common informal network
