CHAPTER 15 PART 2 Flashcards
Good people, with decision making authority on the front lines, doing
quality work and cutting costs
Execution Practices
One that motivates, empowers people to innovate, rewards people appropriately, entails strong values, challenges people, and provides a satisfying work environment
Culture Practices
Making the organization easy to work in
and easy to work with, characterized by
cooperation and the exchange of information and knowledge throughout
the organization
Structure Practices
What are the Change-Specific Reasons for Resistance?
- Communicate why change is needed.
- Involve key stakeholders.
- Provide support and resources.
- Offer incentives to encourage change. • Use covert tactics when needed.
- Make the change happen
This first stage of change involves preparing the organization to accept that change is necessary, which involves breaking down the existing status quo before you can build up a new way of operating.
Unfreezing
The final ultimate stage after change in which people accept or internalize the new ways of working or change, accept it as a part of their life and establish new relationships.
When the changes are taking shape and people have embraced the new ways of working, the organization is ready to _______.
Refreezing
The ______ stage is where people begin to resolve their uncertainty and look for new ways to do things. People start to believe and act in ways that support the new direction.
Moving(change)
An approach to implementing Lewin’s
unfreezing/moving/refreezing model by
identifying the forces that prevent people from changing and those that will drive people toward change
Force-field analysis
What is the 1st step of LEADING CHANGE?
Establishing a sense of urgency
What is the 2nd step of LEADING CHANGE?
. Creating the guiding coalition
What is the 3rd step of LEADING CHANGE?
Developing a vision and strategy
What is the 4th step of LEADING CHANGE?
Communicating the change vision
What is the 5th step of LEADING CHANGE?
Empowering broad-based action
What is the 6th step of LEADING CHANGE?
Generating short-term wins
What is the 7th step of LEADING CHANGE?
Consolidating gains and producing more change
