CHAPTER 12 PART 2

Question 1

An individual who has more advanced job related skills and abilities than other group members possess

Answer 1

Task Specialist

Question 2

Individual who develops and

maintains team harmony

Answer 2

Team Maintenance Specialist

Question 3

Refers to the tendency of individuals to put in less effort when working in a group context

“Others aren’t pulling their
weight, so why should I?”

Answer 3

Social Loafing

Question 4

Refers to a group’s perception of its ability to successfully perform well

“we can do this” and
“this is a good group”

Answer 4

Collective Efficacy

Question 5

Process where one party perceives another party has negatively influenced, or is about to negatively influence, something the first party cares about.

Answer 5

Conflict

Question 6

1. Competing
2. Collaborating
3. Avoiding
4. Accommodating
5. Compromising

Answer 6

Conflict Handling Styles

Question 7

Achieve a goal at the expense of another

“This is what I want. and I am going to fight for it.”

Answer 7

Competing

Question 8

“Win-Win” for both parties.

“Lets look at the bigger picture and find out how we both can get what we want”

Answer 8

Collaborating

Question 9

Avoid and hopes it goes away.

“I don’t think there is any problem. I am fine about how things are.”

Answer 9

Avoiding

Question 10

Caves in to please another

“If it is important to you, I can go along with it”

Answer 10

Accommodating

Question 11

Sacrifices part of each party’s goals so that neither wins nor loses.

“Maybe we can both agree to give a little”

Answer 11

Compromising