CHAPTER 13

Question 1

The transmission of information and meaning from one party to another through the use of shared symbols.

Answer 1

Communication

Question 2

A process in which information flows in only one direction – from the sender to the receiver, with no feedback loop.

Answer 2

One-way communication

Question 3

A process in which information flows in two directions – receiver provides feedback, and sender is receptive to the feedback.

Answer 3

Two-way communication

Question 4

Mediums through which you can send a message to its intended audience

EX: Phone call, Text messages, Emails, Video, Radio, and social media ETC

Answer 4

Channel

Question 5

Anything that distorts a message by interfering with the communication process. Can take many forms, For example, a radio playing in the background, another person trying to enter your conversation, and any other distractions that prevent the receiver from paying attention.

Answer 5

Noise

Question 6

Distorting/withholding of information due to a previous negative experience with the receiver

Answer 6

Filtering

Question 7

Focusing only on information that suits your needs as the receiver

Answer 7

Selective Perception

Question 8

Too much information is given at one time

Answer 8

Information Overload

Question 9

Upset individuals have problems relaying information (sender) and listening to a message (receiver)

Answer 9

Emotional Disconnects

Question 10

Gossip channel

• The social network of informal communications
• Provides people with information
• Helps them solve problems
• Teaches them how to do their work successfully

Answer 10

Grapevine