CHAPTER 12

Question 1

A collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve
significant performance
improvements

Answer 1

Groups

Question 2

A small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold
themselves mutually accountable

Answer 2

Teams

Question 3

Teams that make or do things like manufacture, assemble, sell, or provide service

Answer 3

Work Teams

Question 4

Teams that work on long term projects but disband once the work is completed

Answer 4

Project and Development Teams

Question 5

Teams that operate separately from the regular

work structure, and exist temporarily

Answer 5

Parallel Teams

Question 6

Teams that coordinate and give direction to the subunits under their jurisdiction and integrate work among subunits

Answer 6

Management Teams

Question 7

Work groups composed of multinational members whose activities span multiple countries

Answer 7

Transnational Teams

Question 8

Teams that are physically dispersed and communicate electronically more than face-to-face

Answer 8

Virtual Teams

Question 9

Groups that have no managerial responsibilities

Answer 9

Traditional Work Groups

Question 10

Voluntary groups of people drawn from various production teams who make suggestions about quality

Answer 10

Quality Circles