CHAPTER 13 PART 2

Question 1

Words take on different meanings for different people

Answer 1

Semantics

Question 2

Acronyms and words unique to a particular group

Answer 2

Jargon

Question 3

Offensive language likely reflective of stereotypes

Answer 3

Biased language

Question 4

Use of changing (rise and fall) vocal pitch to convey grammatical information or personal attitude like surprise, anger, and wariness

Answer 4

Intonation

Question 5

Process by which a person states what he or she believes the other person is saying

Answer 5

Reflection

Question 6

An organization in which there are no barriers to information flow

Implies information available as needed moving quickly and easily enough so that the
organization functions far better as a whole than as separate parts

Answer 6

Boundaryless Organizations

Question 7

What are Advantages of Written Communication?

Answer 7

• Provide a tangible and verifiable record
• Record can be stored for an indefinite period
of time
• Physically available for later reference
• More likely to be well thought-out, logical, and clear

Question 8

What are Disadvantages of Written Communication?

Answer 8

• Time consuming
• Lack of feedback
• May not be read

Question 9

Information that flows from higher to lower levels in the organization’s hierarchy

EX: Assign goals, provide instructions/feedback

Answer 9

Downward Communication

Question 10

Information that flows from lower to higher levels in the organization’s hierarchy

EX: Inform boss of progress, relay current problem

Answer 10

Upward Communication

Question 11

Information shared among people on the same hierarchical level

EX: Facilitate Coordination

Answer 11

Horizontal Communication

Question 12

The amount of information that a communication medium can carry and the extent to which the medium enables the sender or receiver to reach a common understanding.

Answer 12

Information Richness