Chapter 15: Coaching And Communication Flashcards
Communication
Process of sending and receiving messages through verbal and nonverbal means.
Soft Skills
Personal attributes related to how well one works with others.
Self-Awareness
Knowledge of one’s own habits, feelings, and motivations.
Nonverbal Communication
Exchange of information through wordless cues.
Verbal Communication
The words used to convey a message.
Denotation
Literal meaning of a word.
Connotation
Emotional or perceived meaning of a word.
Active Listening
Act of mindfully hearing and attempting to comprehend the meaning of words spoken in a conversation.
Receiving Stage
Intentional focus on hearing what the client is sharing.
Understanding Stage
Identify meaning of what is being said.
Remembering Stage
Relates to how much is remembered about what the client has shared.
Evaluation Stage
Identify individual differences and barriers key to program development and success.
Responding Stage
Provide feedback shared by the client.
Reflection
Paraphrasing words and emotions during active listening.
Closed-Ended Question
Simple and direct question that can only be answered with a yes-or-no response.
Open-Ended Questions
Questions that create an opportunity to share experiences and views.
Probing Questions
Questions used when more detail or information is needed.
Divergent Questioning
Broad questions that have no right or wrong answer.
Rapport
A relationship based on mutual understanding and trust.
Client-Centered
Coaching approach in which clients are understood and program development is based on client needs and preferences.
Empathy
The ability to identify with another person’s feelings, attitudes, or thoughts.
What is the best place to start when it comes in building effective coaching skills?
Self-awareness
What’s the best way to develop trustworthiness?
Match verbal and nonverbal cues
Which of the following best demonstrates positive verbal communication?
Supportive language
By acknowledging that the clients they interact with will be diverse in a variety of ways, Nutrition coaches can confront and eliminate what and improve their practice?
Biases
What is the best way to discuss a problematic behavior with clients?
Provide a new behavior to replace it
Which of the following represents the best body language to use in communication?
Be still with hands on lap or table.
Which of the following best describes the use of questioning in communication?
A variety of question types should be used to gain different information.
In using supportive language as part of effective communication, which of the following is true?
The focus should be on goal behaviors, not behaviors that need to be avoided.
Which of the following describes the ideal talk rate in a conversation?
Steady rate with clearly enunciated words
In terms of providing feedback to a client throughout a program, which of the following is the best approach?
Provide feedback based on client needs and efficacy.
Which of the following is one primary goal of using supportive words?
Build efficacy
Which of the following is a term that represents non-job-specific skills that are related to how well one works with others?
Soft skills
Which of the following represents the importance of word choice in verbal communication?
Word choice should match client needs and demonstrate knowledge, understanding, and confidence.
Which of the following is the best approach to dealing with program setbacks?
Identify small successes to provide encouragement to move forward.
Which of the following should be the initial goal for coach-client communication?
Build trust and develop understanding.
Which of the following is best defined by the emotional or perceived meaning of a word?
Connotation
A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following?
Not an ideal nonverbal communication strategy
Which of the following is the best approach to gathering information related to a sensitive topic from a client?
Gather information in pieces throughout programming.
Which of the following is the best way to improve the quality of communication?
Become a better listener.
What best describes verbal communication?
The words used to convey a message
