Chapter 15

Question 1

As crime rates fluctuate, police organizations often adapt to address these primary indicators of ___

Answer 1

safety and concern.

Question 2

Rapid change is often associated with the introduction of ___.

Answer 2

new technology

Question 3

in policing, ___ can be tied to every level of organizational effort.

Answer 3

money

Question 4

More obvious effects can be seen in___ and organizational shifts as a result of budget adjustments.

Answer 4

program cuts

Question 5

The most obvious organizational effects from ___ often occur in agencies where leadership is elected

Answer 5

political meddling

Question 6

As the demographics of the country change, police organizations will also change to become more ___

Answer 6

diverse

Question 7

the Supreme Court actions ruling to legalize and recognize same-sex marriages in the landmark case, ___

Answer 7

Obergefell v. Hodges.

Question 8

body worn cameras and an emphasis on ___ training and fair and impartial policing practices become the emphasis of the day.

Answer 8

de-escalation

Question 9

it is better to implement change swiftly ___and get the upheavals that follow done and over with

Answer 9

(radical change)

Question 10

implement changes incrementally over time___so that personnel have an opportunity to adjust to new
realities and requirements.

Answer 10

(gradual change)

Question 11

Kurt Lewin’s Three-Step Model on Organizational Change involves three sequential steps

Answer 11

Unfreezing, Moving, Refreezing

Question 12

There are many organizational development (OD) change models; however, most of them approximate the ___ model

Answer 12

traditional action research

Question 13

the Burke–Litwin model of change explores the various drivers of change and ranks them in order of ___

Answer 13

importance

Question 14

Three overlapping arguments are commonly made for involving rank-and file officers in the decision-making process:

Answer 14

It heightens morale and commitment, develops democratic skills and habits, makes for better decisions.

Question 15

___ could be improved by securing what is called diffused and seminal intelligence of the police culture, craft knowledge, street knowledge, or context-specific knowledge

Answer 15

police decision making

Question 16

Threats to the success of a planned organizational change can take many forms, both___ to the organization

Answer 16

internal and external

Question 17

the ___ model, examines the influence of officers’ ascribed and achieved status attributes, as measured by their socio-demographic and work experience characteristics.

Answer 17

life experiences/life chances

Question 18

the ___ model, addresses the effects of officers’ work orientation on their receptivity to planned organizational change.

Answer 18

subculture of policing

Question 19

the ___ model, asserts that officers’ receptivity to change is a function of their perceptions of the extent to which their agency is prepared for such a change.

Answer 19

organizational/structural

Question 20

there are three main approaches to change that can

actually trigger negative chemical and neurological changes in people:

Answer 20

Under preparation for change, Motivation for change via either expressed or implied threat, Leading change from the top of an organization without involving or
communicating with lower ranks.

Question 21

To accomplish organizational change, the police manager needs a combination of ___ to seize the opportunity to make the needed changes.

Answer 21

will and skill

Question 22

Research suggests that between ___ percent of the time, the major results that were anticipated are not produced.

Answer 22

50 and 80

Question 23

carefully selected ___ who support the

change process should work with potentially resistant individuals as they move through the change process.

Answer 23

coaches

Question 24

In order to effect successful organizational change, police managers should accumulate ___and other resources to strengthen their credibility and persuasiveness.

Answer 24

political

Question 25

___ can be defined as events that can throw the spotlight on police policy and provide a “case in point” justification for an organizational change proposal.

Answer 25

opportunities

Question 26

Without a concerted___, many or most reforms may die

Answer 26

follow-up effort

Question 27

The Kotter Model of Successful Change is composed of ___ steps

Answer 27

eight

Question 28

___evoke that limbic response in people; they fear it will complicate their jobs

Answer 28

Technological changes

Question 29

Violence often occurs as the ___ collides with an equally aggressive police
subculture.

Answer 29

thug culture