Chapter 14 (Social Care In Action) Flashcards
Professional intervention
-PURPOSES+TYPES-
Purposes:
- Protect - such as to develop the problem-solving skills
- Lessen detrimental effect - such as to relieve the discomfort due to the cancer symptoms
Types:
- Medical treatment - such as surgery, chemotherapy, radiotherapy
- Counselling - such as family counselling, career counselling
- Psychotherapy
Types of Services
-PURPOSE+TYPES+OTHER MODES
Purposes:
- preventive (primary care, health education, avoid develpment of disease)
- intervention, curative, maintenance, emergencies (provide immediate care, help cope, first aid, medical care)
- rehabilitation (provide support, shelter workshops, drug addicts, gamblers, mental illness)
Types:
- Health services: General Practices, hospital, dental services, physiotherapy, occupational therapy, community health services, dietetic advice, etc.
- Social services: residential care, day care and home care, community services, counseling etc.
Other modes:
- mutual aid groups, support groups on Internet, hotlines, clanship or hometown association etc.
6 Forms of service delivery
integrated services (holistic health)
specialised services (health professionals)
centre-based services
outreach services
home-based
residential services
New trends in the delivery of health/social care services
Community based:
- focus at district level, long term care
Community development:
- empowering a local community by professionals to address local concerns and provide support and care
3 Leadership styles
- Authoritarian
- Participative
- Delegative
3 Leading Role
- Set priorities for the tasks
- Synthesize and get the work done with efficiency
- Build the team
4 Roles of Team Leader
- Guidance： the process of directing the discussion and providing structure for planning and action to take place
- Stimulation：reinforcing productive team efforts so all team members are actively involved
- Coaching： giving feedback
- Coordinating：improving communication and feedback among team membersto produce a cohesive working team
4 Roles of Team Members
- Involve：motivate others by getting them involved in an idea or problem
- Listen： listens actively
- Support：supporting and encouraging others
- Compromise：gives up something for problem solving
5 Roles of management
Monitoring:
- Establishing and monitoring operational policies and procedures
Quality assurance:
- Ensuring the quality of service provision
Supervision:
- Maximizing staff effectiveness
Administration:
- Facilitating the operation
Finance:
- Budget control
2 Integrated approach
Extended role:
- extension of the original role
Hybrid role:
- more than one role
Process & Types of Communication
Process：
a person sends a message to another person
(thoughts, feelings or information)
Types ：
Nonverbal Communication ：
facial expressions, body language, tones, pictures etc.
Verbal Communication ：
talk, e-mail, letters etc.
7 Common communication barriers
- Lack of trust
- Message ambiguity/distorted
- Lack of empathy
- Lack of active listening
- Assuming
- Not agreeing
- Dominating
3 Models of communication
-DESCRIPTION+LIMITATION-
- Linear Model:
- One-way communication that the sender delivers the message and the receiver receives the message
Limitation:
- no chance for clarification of message
- senders have to verify that what the listener heard is what they meant to say - Circular Model:
- Two-way communication that the sender delivers messages and the receiver gives feedback to the sender on the message he/she receives
Limitation:
- This model may require a longer time of communication (vs Linear Model)
- Noises will lead to deletions of a message that block desired understanding (vs Helical Model) - Helical Model:
- Communication evolves in the beginning and then develops further with modifications
Limitation:
- require the longest time of communication and not applicable to the urgent cases
Centre-based Services and Community-based Services
Centre-based services:
- allow clients inside institution to receive care by the healthcare and social service professions
(E.g. Community programs encouraging interdisciplinary collaboration (e.g. doctors and pharmacists))
Community-based services:
- provide support to the special needs
- enhance self-help and mutual-help ability
(E.g. Long term care/out-reach programmes/facilitate self-management of chronic
diseases)
Home-based services and Residential services
Home-based services:
- The family is the first line of care unit, supported by other services, so that families can care for their members without relying on residential care services
Residential care services:
- To people who cannot receive proper care at home - To help them maintain good health and promote social life
