Chapter 13 Flashcards
Managing communications necessary to satisfy the needs of and resolve issues with project stakeholders is part of Plan Communications Identify Stakeholders Report Performance Manage Stakeholder Engagement
Manage Stakeholder Engagement
Stakeholder requirements and expectations provide an understanding of stakeholder
resource requirements.
level of communication during the project
issues that might require corrective actions.
requested changes.
level of communication during the project
Which of the following is an example of work performance information? Percentage of work completed Employee satisfaction Number of defects in deliverables Project earned value report
Project earned value report. The work performance data are the raw facts about the project. These raw facts are analyzed and transformed into work performance information for the project stakeholders. The project earned value report is produced after the analysis of raw project facts. This report is then communicated to the project stakeholders. The project earned value report is an example of work performance information.
The below organizational process assets are inputs to the Plan Stakeholder Engagement process. Which of the following organizational process assets is of particular importance to this process?
Templates
Policies and procedures
Configuration management knowledgebase
Lessons learned from past similar project
Lessons learned from past similar projects
Which of the following documents is a very sensitive document that must not be shared outside the project management team? Stakeholder engagement plan Communication management plan Change management plan Scope management plan
Stakeholder engagement plan
Stakeholder engagement levels include: Aggressive Passive Supportive Risky
Supportive
Which of the following is NOT a stakeholder management process? Plan Stakeholder Management Identify Stakeholders Manage Stakeholder Engagement Control Stakeholder Management
Control Stakeholder Management
Which of the following activities is not carried out during the Manage Stakeholder Engagement process?
Engaging stakeholders to obtain their commitment to the project
Managing stakeholders through communication and negotiation
Addressing stakeholder concerns and issues
Adjusting strategies and plans for engaging stakeholders
Adjusting strategies and plans for engaging stakeholders
If the project yields less than desirable results, the project manager has a professional obligation to hold a lessons learned session. Attendees should include
Internal stakeholders.
External stakeholders.
All key stakeholders.
Upper management and internal stakeholders.
All key stakeholders. All key stakeholders should attend the lessons learned session, particularly if the project “fails” or has failing results
Which of the following is an executing process from the project stakeholder knowledge area? Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement
Manage Stakeholder Engagement
How are lessons learned during the project life cycle handled?
They are reviewed and discussed.
They are documented and distributed.
Feedback meetings are scheduled.
They are updated and sent to engineering
They are documented and distributed
Which of the following stakeholder management processes focuses on the development of stakeholder management and engagement strategies? Identify Stakeholders Plan Stakeholder Engagement Manage Stakeholder Engagement Monitor Stakeholder Engagement
Plan Stakeholder Engagement
What is the primary output of the Plan Stakeholder Engagement process? Stakeholder Engagement Plan Communications Management Plan Stakeholder Register Project Management Plan
Stakeholder Engagement Plan
Inputs to Plan Stakeholder Management include:
Issue log
Pareto charts
change requests
Schedules, variances, and evaluation procedures.
Issue log
Which of the following is not a tool and technique of the Plan Stakeholder Engagement process? Expert judgment Stakeholder analysis Meetings Data Analysis
Stakeholder analysis. Stakeholder analysis is carried out during the Identify Stakeholders process. This is not a tool and technique of the Plan Stakeholder Engagement process
Jim is currently carrying out the Plan Stakeholder Engagement process. During the exercise, he feels the need to update the project schedule. The draft version of the project management plan is ready but has not been approved as yet. How should Jim update the project schedule?
Jim can directly update the project schedule as the project management plan has not been approved as yet.
Jim can update the project schedule through a change request.
Jim should complete the Plan Stakeholder Engagement process and start the Control Schedule process to incorporate desired changes at this stage.
Jim cannot update the project schedule at this stage.
Jim can directly update the project schedule as the project management plan has not been approved as yet.
Managing project stakeholders is crucial to the success of any project. Which of the following types of stakeholders should be given due consideration during the Plan Stakeholder Engagement process in order to minimize risks to the project? Resistant stakeholders Neutral stakeholders Supportive stakeholders Leading stakeholders
Resistant stakeholders
Which of the following is not a typical component of a Stakeholder Engagement Plan?
Stakeholder engagement levels
Methods of updating the stakeholder management plan
Stakeholder issues and conflicts
Stakeholder communication requirements
Stakeholder issues and conflicts. All of the choices except stakeholder issues and conflicts typically get documented in the stakeholder engagement plan. Stakeholder issues and conflicts are recorded in the project issues log
Tools and techniques used Manage Stakeholder Engagement include Issue log Negotiation Change log Lessons learned register
Negotiation
Inputs to identify stakeholders include benefits management plan program charter enterprise process assets all of the above
benefits management plan
\_\_\_\_\_\_ involves managing communications to satisfy needs and requirements of stakeholders. Manage Stakeholder Engagement Identify Stakeholders Monitor Stakeholder Engagement Plan Stakeholder Management
Manage Stakeholder Engagement
Mark is the project manager for designing a new product line. Mark has identified most of the project stakeholders and met them in person to identify their roles and responsibilities, and their interests and expectations for the project. What should Mark do next?
Conduct a stakeholder impact and influence analysis
Assess how influential stakeholders would respond to different situations and events
Update the Stakeholder Management Plan
Schedule stakeholder identification meetings
Conduct a stakeholder impact and influence analysis
George has been recently recruited in a ground handling company at a major airport. He has been asked to conduct a feasibility study to determine whether outsourcing the aircraft catering function to a third party would be a viable business decision or not. As the first step, Georges wishes to identify project stakeholders and analyze their influences and expectations. Linda is a senior project manager in the company who has recently conducted a similar project regarding outsourcing aircraft cleaning function to a third party. Linda is not a stakeholder in Georges project. Meeting Linda in order to gain insights about project stakeholders and their influences relate to which of the following tools and techniques of the Identify Stakeholder process? Expert judgment Stakeholder analysis Analytical techniques Organizational process assets
Expert judgment. Analytical techniques and organizational process assets are not the tools and techniques of the Identify Stakeholders process. Meeting Linda to gain insights regarding the project relates to the Expert Judgment tool and technique of the Identify Stakeholders process. Since Linda is not a project stakeholder, meeting Linda does not directly relate to stakeholder analysis
What is the prime focus of project stakeholder management? Stakeholder analysis Stakeholder communications Stakeholder engagement Stakeholder identification
Stakeholder engagement
Which of the following is incorrect regarding the Salience Model?
It classifies project stakeholders
It is based on stakeholder organizational roles and responsibilities
It is based on stakeholder powers and ability to enforce their will
It is based on stakeholder urgency
It is based on stakeholder organizational roles and responsibilities. The Salience Model classifies project stakeholders based on their powers and urgency
Which of the following is not a discrete process defined in the PMBOK (R) Guide? Identify Stakeholders Analyze Stakeholder Expectations Plan Stakeholder Engagement Monitor Stakeholder Engagement
Analyze Stakeholder Expectations
Nancy is initiating a manufacturing process improvement project. It is critical for Nancy to identify her project stakeholders early on and analyze their influences, interest and expectations. The organization exhibits the typical behavior of a functional organization and she is experiencing a lot of resistance carrying out this process. Which of the following inputs will help Nancy get a head start with the process?
Stakeholder analysis
Meetings with stakeholders
Project charter
Lessons learned from previous similar project
Lessons learned from previous similar projects
Which of the following statements in incorrect regarding project stakeholders?
Stakeholder interests can be negatively affected by the project
Stakeholders can be external or internal to the performing organization
Stakeholder identification is a continuous process and it is not critical to identify stakeholders early in the project
Organizations directly involved with the project are also project stakeholders
Stakeholder identification is a continuous process and it is not critical to identify stakeholders early in the project
Which of the following is not a Tool and Technique of the Identify Stakeholders process? Stakeholder register Data analysis Expert judgment Meetings
Stakeholder register
Which of the following is not a tool and technique of the Manage Stakeholder Engagement process? Communication skills Change requests Interpersonal skills Ground Rules
Change requests
Which of the following is not an interpersonal skill? Planning Trust building Active listening Resolving conflicts
Planning
Which of the following is not a desirable behavior?
Paying attention to the speaker
Nonverbal communication during communication
Interrupting the speaker in the middle of a speech if the topic being discussed is not interesting
Asking questions and giving feedback
Interrupting the speaker in the middle of a speech if the topic being discussed is not interesting
Why is the change log an input to the Manage Stakeholder Engagement process?
The change log records all the change requests
The change log documents stakeholder communication requirements
The change log can be used to communicate recent changes to the appropriate stakeholders
The change log records current stakeholder engagement level information
The change log can be used to communicate recent changes to the appropriate stakeholders
Which of the following documents is an input to the Manage Stakeholder Engagement process that documents stakeholder specific communication requirements, information to be communicated, formats and methods of distribution and the reasons for the information distribution? Communication management plan Stakeholder management plan Change log Organizational process assets
Communication management plan
Which of the following does not happen during the Manage Stakeholder Engagement process?
Components of the project management plan might get updated
Project objectives in the project charter might get updated
Stakeholder list in the stakeholder register might get updated
Lessons learned in the organizational process assets might get updated
Project objectives in the project charter might get updated
Which of the following organizational process assets is not an input to the Manage Stakeholder Engagement process?
Project advisory boards
Organizational communication requirements
Issue management procedures
Historical information about previous projects
Project advisory boards
Stacey is managing a website development project. The project is approximately halfway through the execution phase. During a project status update meeting for the key stakeholders, the project sponsor requested a few minor changes to the project scope. What must Stacey do?
Adjust the scope management plan accordingly
Adjust the scope statement and the project WBS
Refer the project sponsor to the change control board
Write a change request on behalf of the sponsor and send to the change control board
Write a change request on behalf of the sponsor and send to the change control board
James is setting up a project management office at a company. Setting up a PMO is a complex project as the scope and requirements of the project are continuously changing. The project is still in the initiating phase and during a brainstorming session a few functional managers could not agree on some of proposed project objectives and deliverables. What should James do in this situation?
Facilitate consensus between functional managers
Ignore the concerns as functional managers would never accept the existence of a PMO
Seek the project sponsors support to force the preferred decision
Issue a change request
Facilitate consensus between functional managers
The project management plan is an input to the Monitor Stakeholder Engagement process because:
It contains the project charter
It contains the stakeholder register
It contains the stakeholder management plan
It contains subsidiary plans from each project management knowledge area
It contains subsidiary plans from each project management knowledge area
Which of the following is not a tool and technique of the Monitor Stakeholder Engagement process? Data Analysis Communication methods Communication skills Meetings
Communication methods
The benefit of actively managing stakeholders is
reduces the chances of having unresolved stakeholder issues.
It enhances operation synergy.
It limits disruptions during the project.
any of the above
any of the above
What is the prime objective of the Monitor Stakeholder Engagement process?
It produces work performance information
It produces the change management plan
It adjusts the stakeholder management plan
It updates the organizational process assets
It adjusts the stakeholder management plan
