chapter 12

Question 1

factor contributing to behavioral changes

Answer 1

• mental conditions
• physcial trauma
• psychiatric illnesses
• mind-altering substances
• situational stresses

Question 2

behavioral emergencies

Answer 2

situations in which persons exhibit abnormal, unacceptable, behavior that cannot be tolerated by the parents themselves or by family, friends or the community

Question 3

behavioral crisis

Answer 3

a. medical conditions
b. physical trauma
c. psychiatric illnesses
d. mind-altering substances
e. situational stresses

Question 4

what is situational crisis?

Answer 4

a state of emotional upset or turmoll
- caused by a sudden & disruptive event

Question 5

4 emotional phases to each situational crisis

Answer 5

1. high anxiety
2. denial
3. anger
4. remorse or grief

Question 6

high anxiety is characterized by

Answer 6

• flushed red face
• rapid breathing
• rapid speech
• increased activity

Question 8

emotional shock

Answer 8

is often the result of sudden, illness, accident or sudden death of a loved one

Question 9

emotional shock is characterized

Answer 9

• cool / clammy skin
• a rapid / weak pulse
• vomiting & nausea

Question 10

denial

Answer 10

refusal to accept the fact that an event has occured

Question 11

anger

Answer 11

normal human responce to emotional overload or frustration

Question 12

remorse or grief

Answer 12

acceptance of the situation
- people may feel guilty or apologetic about their behavior

Question 13

crowd control

Answer 13

help reduce a patients anxiety when there are too many people around

Question 14

medical & legal considerations