Chapter 11 Flashcards
Which of the following are considered forms of nonverbal communication?
D) All of the above
Nonverbal communication includes gestures, facial expressions, body movement, and listening.
How often should children have dental x-rays?
C) Whenever the child needs them
How often radiographs should be taken depends on the patient’s individual health needs.
Why do you use a lead apron when exposing my radiographs?
B) To protect you from possible scatter radiation.
Lead and other materials used in protective aprons absorb potential scatter radiation.
A position assumed by the body in connection with a feeling or mood is called?
A) attitude.
Attitude is defined as the position assumed by the body in connection with a feeling or mood.
“Attitude” is defined as the position assumed by the body in connection with a feeling or mood.
TRUE
Attitudes toward an employer and coworkers play a role in determining the degree of successful patient management.
TRUE
Apathy is the ability to share in another’s emotions or feelings.
FALSE
Empathy is the ability to share another’s emotions or feelings.
If placement of an intraoral image receptor is uncomfortable for the patient, the radiographic procedure should be postponed.
FALSE
Show empathy and communicate effectively if discomfort must be tolerated.
When placing the image receptor intraorally, the radiographer should ask the patient, “Does that feel okay?”
FALSE
The patient may feel obligated to report discomfort, which could lead to incorrect assumptions.
Prior to leaving the operatory to make an exposure, the radiographer should ask the patient, “Can you hold still, please?”
FALSE
The command, “Hold still, please” is less likely to prompt the patient to move.
Sentence structure is important for the short, precise directions used in dental radiography.
TRUE
Nonverbal communication includes gestures, facial expressions, body movement, and listening.
TRUE
Educating patients about the importance of dental radiographs in comprehensive oral health care depends on the radiographer’s ability to communicate.
TRUE
Radiographs placed in convenient mounts and digital radiographic images assembled into patient education electronic files can be effective media tools.
TRUE
An educated patient is more inclined to understand and accept dental treatment plans and embrace suggestions for oral health promotion and disease prevention.
TRUE
Establishing an individual approach to patient education helps to reinforce patient confidence and aids in establishing trust.
FALSE
A team approach best helps reinforce patient confidence and trust.
When verbal and nonverbal communication is not in sync, it is the verbal communication that is more believable.
FALSE
Nonverbal communication usually conveys the strongest message.
Show-Tell-Do is a method of communication reserved for the child patient.
FALSE
This method is useful for all patients, especially when communication barriers exist.
The best answer to the patient question, “Why do I need x-rays?” is “because the dentist requested them.”
FALSE
A better answer is that many diseases cannot be detected by clinical exam alone.
Respectfulness and courtesy are examples of interpersonal skills.
TRUE
If the radiographer feels the procedure is unnecessary or uncomfortable, these feelings will be conveyed to the patient.
TRUE
Dismissing the patient’s fears and reassuring him or her that everything will be okay prior to the procedure improves chairside manner.
FALSE
Dismissing fears may imply that the patient’s apprehensions do not matter.
The radiographer’s attitude toward his or her own technical ability will also be conveyed to the patient.
TRUE
The radiographer should respond to a patient’s fear of radiation by stating that excess radiation exposure from dental radiographs is not a concern of the practice.
FALSE
The radiographer should agree that excess radiation exposure is a concern.
How should the radiographer greet the patient?
Address the patient using his or her proper title and last name.
What is the term used to describe the conduct of the radiographer while taking radiographs on the patient?
Chairside manner.
What is the name of the process by which information is exchanged between two or more people?
Communication.
Is it acceptable for the radiographer to use such slang terms as “zap” or “shoot” to describe radiographic procedures?
No.
Should dental x-rays be taken every 6 months?
Not necessarily.
Does patient refusal to submit to dental radiographs preclude care being rendered by the dentist?
Yes.
Can intraoral and panoramic radiographs be prescribed for the same patient?
Yes.
Are large amounts of radiation harmful?
Yes.
Are the radiation doses for modern dental diagnostic procedures large?
No.
What are the best ways to communicate with older adult patients?
Use guidelines for effective communication; address by person’s title unless instructed otherwise.
