Chapter 10 - The Initial Client Consultation Flashcards
Optimistic Warmth
Genuine kindness, thoughtfulness, and a sense that the glass is always half full.
Intelligence
Open-mindedness and an insatiable curiosity to learn.
Work Ethic
A natural tendency to do something as well as possible.
Empathy
An awareness of, care for, and connection to how others feel and how the individual’s
actions affect others.
Self-Awareness
Understanding what makes a person tick.
Integrity
A natural inclination to be accountable for doing the right thing.
Appearance and Physique (Good nonverbal skills)
Maintain good hygiene along with a healthy and fit appearance. Clothing colors are also influential.
Eye contact (Good nonverbal skills)
The more frequent eye contact the better, although staring for more than a few sec- onds at a time can be uncomfortable for the client and may be construed as flirtatious. Frequent blinking conveys a wandering mind or one that wants to interrupt; therefore, blink less.
Facial Expressions (Good nonverbal skills)
Smile often and appear interested. Widening the eyes and raising eyebrows express interest and surprise.
Head movements (Good nonverbal skills)
Keep chin up and nod “yes” to show interest.
Gestures (Good nonverbal skills)
Be expressive with hands and body movements without exaggeration.
Posture (Good nonverbal skills)
Sit and stand erect and lean forward to show interest. Leaning back is perceived as in-formal. Keep arms and legs uncrossed to convey a secure and welcoming demeanor.
Proximity and orientation (Good nonverbal skills)
Be as close as possible without crowding the client. A comfortable range is between 1.5 and 4 ft
Timing and synchronization (Good nonverbal skills)
Speed up activities but not to the point of ineffectiveness.
Nonverbal aspects of speech (Good nonverbal skills)
Balance the need to listen with the need to talk. Letting the client do the talking can often lead to them providing information that otherwise might have been missed.
Personal Trainer-client agreement
Expectations of the client and trainer are discussed and agreed upon, especially business relations.
Health/Medical History Evaluation Form and/or PAR-Q
Discussing the clients’ current health status and history is imperative in getting to know his or her areas for improvement as well as limitations. The Risk of the client will be assessed based off of this information.
Medical Clearance form
If the client must see a physician (as stated in the Health/Medical History Evaluation Form and/or PAR-Q stage), than this is where they do so and get clearance.
Informed Consent
This is an agreement by the client to the understanding of the risk associated with the activity.
Client Goals
The trainer asks questions to gauge the client’s expectations for the activities.
Health and Fitness Assessment
The initial health test to examine the current fitness state of the client is done at this part, and this is following all forms regarding health and readiness to exercise have been completed.
Assessment Results and Action Plan
After the fitness assessment, the results are given to the client and the client and trainer come together to determine the plan of action they will pursue.
