Chapter 10- Police Administration

Question 1

Identify 5 types of downward communications within an organization:

Answer 1

1. Job instruction
2. Job rationale
3. Procedures and practices
4. Feedback
5. Indoctrination

Question 2

List the order of effective communication from most effective to least effective:

Answer 2

1. Oral and written communication combined
2. Oral communication only
3. Written communication only
4. The bulletin board
5. The organizational grapevine

Question 3

Steps necessary to eliminate some of the unfortunate missteps in email communications with an organization:

Answer 3

1. Maintain professionalism
2. Respond promptly
3. Check email frequently
4. Read and reread emails for quality, tone, grammar, spelling, and punctuation
5. Remember it is not private
   6.Not for personal use
   7.Don’t send to people who don’t need to receive the information
6. caution when responding to emails
7. treat similar to a paper document- review, act on it, and move on

Question 4

Discuss the recent trends by police departments to use social media with the public:

Answer 4

Police Executive Research Forum conducted research-80% of agencies use social media to share information with the public.

Question 5

Discuss what a law enforcement agency can do to insure a more culturally aware workforce:

Answer 5

professionals must know their own culture, appreciate the impact of their individual cultures on their values and behaviors, culture is still a generalization and nothing applies to everyone or every situation, land earn about different cultures

Question 6

List the 5 categories of people with disabilities that law enforcement officers are most likely to come in contact with:

Answer 6

1. Blind or visually impaired
2. Deaf or hard of hearing
3. Mobility impairments
4. Speech impairments
5. Cognitive disabilities