Chapter 1 Lecture #2 Technology Changing Landscape of Organizations

Question 1

What model has changed the nature of messages?

Answer 1

Information and Communication Technology (ICT)

Question 2

What three things has the Information and Communication Technology Model changed?

Answer 2

Nature of Messages: More focus on task
Form of content: Non linear (generations handle this differently as there are multiple messages
Temporal aspects of content: Time changes (You can work at all times of the day)

Question 3

What is technological dualism?

Answer 3

With each technical advance, there is a downside.

Question 4

What are some examples of technological dualism in organizations?

Answer 4

Emails = information overload
Stored data= Hackers
Social life separate from private life, should I add my boss on social media?
Assume everyone wants to use technology

Question 5

What are the three parts to the Communicative Organization Model?

Answer 5

Social Interaction
Anticipate MIsunderstandings
Strategic Communication Planning

Question 6

What is key about Social Interaction?

Answer 6

psychological immediacy, timely response, exchange assessment, behavioral flexibility, listening, immediacy being intently aware, conscious analysis message. Thinking about what you want to say and how to say it.

Question 7

What did Cody say about misunderstandings?

Answer 7

They are not removed but anticipated and considered normal, or natural, its about being prepared.

Question 8

What can 3 things can misunderstandings lead to?

Answer 8

alternative task structures and roles- move up in workplace,
New ways of acting- boss wants to be professional with employee
Creative problem solving

Question 9

Why do misunderstandings Occur?

Answer 9

Conflict in values (men drinking in law office)
Lack of information
Strategic Misinterpretations (Purposefully misunderstand to benefit self)