Change Management Models

Question 1

What are the 3 steps in Lewin’s 3 step change management model?

Answer 1

1. Unfreeze
2. Change
3. Freeze

Question 2

What are the hard S’s in McKinsey’s 7 S model?

Answer 2

Strategy
Structure
Systems

Question 3

What are the soft S’s in McKinsey’s 7 S model?

Answer 3

Shared values
Skills
Staff
Style

Question 4

What are hard elements?

Answer 4

Relatively easy to identify, and management can influence them directly.

Question 5

What are soft elements?

Answer 5

Can be harder to describe, and are less tangible, and more influenced by your company culture.

Question 6

What are the 8 steps in Kotter’s 8 step change model?

Answer 6

1. Increase urgency
2. Build the team for change
3. Have a vision
4. Communicate
5. Empower action
6. Create short term wins
7. Don’t let up / build on the change
8. Make the changes stick / anchor the changes in corporate culture

Question 7

Advantages of Kotter’s 8 step change model

Answer 7

Easy to follow
Well-known and proven successful for many years
Focuses on the employee

Question 8

Limitations of Kotter’s 8 step change model

Answer 8

Doesn’t take into consideration long term implications after the changes
Presumes resentment
Doesn’t necessarily get people on board
Making action stick might not be appropriate
Relies on strong management
More complicated than Lewin