CH4

Question 1

a process of generating meaning using behavior other than words.

Answer 1

Nonverbal communication

Question 2

the vocalized but not verbal part of a spoken message, such as speaking rate, volume, and pitch.

Answer 2

paralanguage

Question 3

messages in which verbal and nonverbal signals contradict each other.

Answer 3

mixed messages

Question 4

nonverbal cues that communicate intimacy and signal the connection between two people.

Answer 4

Tie signs

Question 5

verbal and nonverbal behaviors that lessen real or perceived physical and psychological distance between communicators and include things like smiling, nodding, making eye contact, and occasionally engaging in social, polite, or professional touch.

Answer 5

Immediacy behaviors

Question 6

the objects and possessions that surround us

Answer 6

artifacts

Question 7

includes gestures, facial expressions, and eye contact, among other things.

Answer 7

body language

Question 8

conveys more emotional and affective meaning than does verbal communication

Answer 8

nonverbal communication

Question 9

isn’t governed by an explicit system of rules

Answer 9

nonverbal communication

Question 10

conveys more meaning
more involuntary
more ambiguous
more credible

Answer 10

Nonverbal communication

Question 11

nonverbal communication affects ____ in that it can complement, reinforce, substitute, or contradict verbal messages.

Answer 11

verbal communication

Question 12

Nonverbal communication regulates ____, as it provides important cues that signal the beginning and end of conversational turns and facilitates the beginning and end of an interaction

Answer 12

conversational flow

Question 13

NC affects ____, as it is a primary means thru which we
communicate emotions,
establish social bonds,
engage in relational maintenance.

Answer 13

relationships

Question 14

NC  \_\_\_\_, as who we are is 
conveyed through the way we set up our living and working spaces, 
the clothes we wear, 
our personal presentation, 
tones in our voices.

Answer 14

expresses our identities

Question 15

comes from the root word ____, which means “movement,” and refers to the study of hand, arm, body, and face movements.

Answer 15

kinesics

Question 16

touching behaviors and movements that indicate internal states typically related to arousal or anxiety.

Answer 16

Adaptors

Question 17

are gestures that have a specific agreed-on meaning.

Answer 17

Emblems

Question 18

the most common type of gesture and are used to illustrate the verbal message they accompany.

Answer 18

Illustrators

Question 19

comes from the Latin word oculus, meaning “eye.”

Answer 19

oculesics

Question 20

refers to the study of communication by touch. refers to touch behaviors that convey meaning during interactions

Answer 20

haptics

Question 21

the study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers

Answer 21

Vocalics

Question 22

Vocalic cues reinforce other verbal and nonverbal cues

Answer 22

Repetition

Question 23

Vocalic cues elaborate on or modify verbal and nonverbal meaning

Answer 23

Complementing

Question 24

Vocalic cues allow us to emphasize particular parts of a message, which helps determine meaning

Answer 24

Accenting

Question 25

Vocalic cues can take the place of other verbal or nonverbal cues

Answer 25

Substituting

Question 26

Vocalic cues help regulate the flow of conversations

Answer 26

Regulating

Question 27

Vocalic cues may contradict other verbal or nonverbal signals

Answer 27

Contradicting

Question 28

refers to the study of how space and distance influence communication.

Answer 28

Proxemics

Question 29

innate drive to take up and defend spaces.

Answer 29

Territoriality

Question 30

refers to the study of how time affects communication.

Answer 30

Chronemics

Question 31

arm and hand movements and include adaptors like clicking a pen or scratching your face, emblems like a thumbs-up to say “OK,” and illustrators like bouncing your hand along with the rhythm of your speaking.

Answer 31

Gestures

Question 32

people who are past or future oriented and cultural perspectives on time as fixed and measured

Answer 32

monochronic

Question 33

time is fluid and adaptable

Answer 33

polychronic

Question 34

refers to how the objects we adorn ourselves and our surroundings with, referred to as artifacts, provide nonverbal cues that others make meaning from and how our physical environment

Answer 34

Personal presentation and environment

Question 35

refers to consistency among different nonverbal expressions within a cluster.

Answer 35

Nonverbal congruence

Question 36

refers to the often subconscious practice of using nonverbal cues in a way that match those of others around us

Answer 36

mirroring

Question 37

refers to a social norm that leads us to avoid making eye contact with people in situations that deviate from expected social norms, such as witnessing someone fall or being in close proximity to a stranger expressing negative emotions.

Answer 37

civil inattention

Question 38

usually applies to professional situations in which we are expected to be on time or even a few minutes early.

Answer 38

Formal time

Question 39

applies to casual and interpersonal situations in which there is much more variation in terms of expectations for promptness.

Answer 39

Informal time

Question 40

leads us to believe that a person is telling the truth, especially if we know and like that person.

Answer 40

truth bias

Question 41

refers to nonverbal behaviors that occur as we try to control the cognitive and physical changes that happen during states of cognitive and physical arousal.

Answer 41

nonverbal leakage

Question 42

refers to cultural groups in which people stand farther apart while talking, make less eye contact, and touch less during regular interactions.

Answer 42

noncontact culture

Question 43

cultural groups in which people stand closer together, engage in more eye contact, touch more frequently, and speak more loudly.

Answer 43

Contact cultures

Question 44

meaning time is seen as a commodity that can be budgeted, saved, spent, and wasted.

Answer 44

monochronic orientation to time