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COM intro > CH1 > Flashcards

CH1 Flashcards

1
Q

the process of generating meaning by sending and receiving verbal and nonverbal symbols and signs that are influenced by multiple contexts.

A

communication

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2
Q

refers to speaking well and persuasively

A

rhetoric

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3
Q

communication with oneself using internal vocalization or reflective thinking. occurs only inside our heads

A

Intrapersonal communication

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4
Q

communication between people whose lives mutually influence one another and typically occurs in dyads, which means in pairs.

A

Interpersonal communication

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5
Q

communication among three or more people interacting to achieve a shared goal.

A

Group communication

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6
Q

a sender-focused form of communication in which one person is typically responsible for conveying information to an audience.

A

Public communication

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7
Q

transmitted to many people through print or electronic media.

A

mass communication

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8
Q

provides useful training and experience for students that can translate into many career fields.

A

interdisciplinary perspective

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9
Q

senders and/or receivers of messages in a communication encounter.

A

participants

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10
Q

verbal or nonverbal content being conveyed from sender to receiver.

A

message

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11
Q

the process of turning thoughts into communication.

A

Encoding

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12
Q

the process of turning communication into thoughts.

A

Decoding

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13
Q

a sensory route on which a message travels, to the receiver for decoding.

A

channel

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14
Q

communication is a linear, one-way process in which a sender intentionally transmits a message to a receiver.

A

transmission model of communication

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15
Q

anything that interferes with a message being sent between participants in a communication encounter.

A

Noise

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16
Q

any physical noise present in a communication encounter.

A

Environmental noise

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17
Q

noise that occurs in the encoding and decoding process when participants do not understand a symbol.

A

semantic noise

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18
Q

communication as a process in which participants alternate positions as sender and receiver and generate meaning by sending messages and receiving feedback within physical and psychological contexts.

A

interaction model of communication

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19
Q

includes messages sent in response to other messages.

A

Feedback

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20
Q

includes the environmental factors in a communication encounter. The size, layout, temperature, and lighting of a space influence our communication.

A

Physical context

21
Q

includes the mental and emotional factors in a communication encounter.

A

Psychological context

22
Q

communication as a process in which communicators generate social realities within social, relational, and cultural contexts.

A

transaction model of communication

23
Q

the stated rules or unstated norms that guide communication.

A

Social context

24
Q

includes the previous interpersonal history and type of relationship we have with a person.

A

Relational context

25
Q

includes various aspects of identities such as race, gender, nationality, ethnicity, sexual orientation, class, and ability.

A

Cultural context

26
Q

not complex enough to truly capture all that takes place in a communication encounter, but they can help us examine the various steps in the process in order to better understand our communication and the communication of others.

A

Communication models

27
Q

encourages students to reflect on how the content they are learning connects to other classes they have taken or are taking, their professional goals, and their civic responsibilities.

A

integrative learning

28
Q

working to make a difference in our communities by improving the quality of life of community members; raising awareness about social, cultural, or political issues; or participating in a wide variety of political and nonpolitical processes.

A

Civic engagement

29
Q

needs that keep our bodies and minds functioning. Communication, which we most often associate with our brain, mouth, eyes, and ears, actually has many more connections to and effects on our physical body and well-being.

A

Physical needs

30
Q

needs that help us get things done in our day-to-day lives and achieve short- and long-term goals.

A

Instrumental needs

31
Q

communication aimed at getting people to do something or act in a particular way.

A

compliance-gaining communication

32
Q

Seeks compliance in a positive way, by promising returns, rewards, or generally positive outcomes.
.

A

Offering rewards

33
Q

Seeks compliance in a negative way, by threatening negative consequences such as loss of privileges, grounding, or legal action.

A

Threatening punishment

34
Q

Seeks compliance by implying that one person “knows better” than the other based on experience, age, education, or intelligence.

A

Using expertise

35
Q

Seeks compliance by acting friendly and helpful to get the other person into a good mood before asking them to do something.

A

Liking

36
Q

Seeks compliance by calling in past favors and indicating that one person “owes” the other.

A

Debt

37
Q

Seeks compliance by claiming that one person only wants “what is best” for the other and he or she is looking out for the other person’s “best interests.”

A

Altruism

38
Q

Seeks compliance by claiming that other people will think more highly of the person if he or she complies or think less of the person if he or she does not comply

A

Esteem

39
Q

needs that help us maintain social bonds and interpersonal relationships.

A

Relational needs

40
Q

our need to present ourselves to others and be thought of in particular and desired ways.

A

Identity needs

41
Q

scripted and routine verbal interactions that are intended to establish social bonds rather than actually exchange meaning.

A

Phatic communion

42
Q

deals with the process of negotiating and reflecting on our actions and communication regarding what we believe to be right and wrong

A

Communication ethics

43
Q

the knowledge of effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts

A

communication competence

44
Q

means you are not even aware that you are communicating in an incompetent manner

A

unconscious incompetence

45
Q

This is where you know what you should be doing, and you realize that you’re not doing it as well as you could

A

conscious incompetence

46
Q

you know you are communicating well in the moment, which will add to your bank of experiences to draw from in future interactions.

A

conscious competence

47
Q

you just communicate successfully without straining to be competent.

A

unconscious competence

48
Q

fear or anxiety experienced by a person due to actual or imagined communication with another person or persons.

A

Communication apprehension (CA)

49
Q

type of CA that produces physiological, cognitive, and behavioral reactions in people when faced with a real or imagined presentation.

A

Public speaking anxiety

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