CH1

Question 1

the process of generating meaning by sending and receiving verbal and nonverbal symbols and signs that are influenced by multiple contexts.

Answer 1

communication

Question 2

refers to speaking well and persuasively

Answer 2

rhetoric

Question 3

communication with oneself using internal vocalization or reflective thinking. occurs only inside our heads

Answer 3

Intrapersonal communication

Question 4

communication between people whose lives mutually influence one another and typically occurs in dyads, which means in pairs.

Answer 4

Interpersonal communication

Question 5

communication among three or more people interacting to achieve a shared goal.

Answer 5

Group communication

Question 6

a sender-focused form of communication in which one person is typically responsible for conveying information to an audience.

Answer 6

Public communication

Question 7

transmitted to many people through print or electronic media.

Answer 7

mass communication

Question 8

provides useful training and experience for students that can translate into many career fields.

Answer 8

interdisciplinary perspective

Question 9

senders and/or receivers of messages in a communication encounter.

Answer 9

participants

Question 10

verbal or nonverbal content being conveyed from sender to receiver.

Answer 10

message

Question 11

the process of turning thoughts into communication.

Answer 11

Encoding

Question 12

the process of turning communication into thoughts.

Answer 12

Decoding

Question 13

a sensory route on which a message travels, to the receiver for decoding.

Answer 13

channel

Question 14

communication is a linear, one-way process in which a sender intentionally transmits a message to a receiver.

Answer 14

transmission model of communication

Question 15

anything that interferes with a message being sent between participants in a communication encounter.

Answer 15

Noise

Question 16

any physical noise present in a communication encounter.

Answer 16

Environmental noise

Question 17

noise that occurs in the encoding and decoding process when participants do not understand a symbol.

Answer 17

semantic noise

Question 18

communication as a process in which participants alternate positions as sender and receiver and generate meaning by sending messages and receiving feedback within physical and psychological contexts.

Answer 18

interaction model of communication

Question 19

includes messages sent in response to other messages.

Answer 19

Feedback

Question 20

includes the environmental factors in a communication encounter. The size, layout, temperature, and lighting of a space influence our communication.

Answer 20

Physical context

Question 21

includes the mental and emotional factors in a communication encounter.

Answer 21

Psychological context

Question 22

communication as a process in which communicators generate social realities within social, relational, and cultural contexts.

Answer 22

transaction model of communication

Question 23

the stated rules or unstated norms that guide communication.

Answer 23

Social context

Question 24

includes the previous interpersonal history and type of relationship we have with a person.

Answer 24

Relational context

Question 25

includes various aspects of identities such as race, gender, nationality, ethnicity, sexual orientation, class, and ability.

Answer 25

Cultural context

Question 26

not complex enough to truly capture all that takes place in a communication encounter, but they can help us examine the various steps in the process in order to better understand our communication and the communication of others.

Answer 26

Communication models

Question 27

encourages students to reflect on how the content they are learning connects to other classes they have taken or are taking, their professional goals, and their civic responsibilities.

Answer 27

integrative learning

Question 28

working to make a difference in our communities by improving the quality of life of community members; raising awareness about social, cultural, or political issues; or participating in a wide variety of political and nonpolitical processes.

Answer 28

Civic engagement

Question 29

needs that keep our bodies and minds functioning. Communication, which we most often associate with our brain, mouth, eyes, and ears, actually has many more connections to and effects on our physical body and well-being.

Answer 29

Physical needs

Question 30

needs that help us get things done in our day-to-day lives and achieve short- and long-term goals.

Answer 30

Instrumental needs

Question 31

communication aimed at getting people to do something or act in a particular way.

Answer 31

compliance-gaining communication

Question 32

Seeks compliance in a positive way, by promising returns, rewards, or generally positive outcomes. .

Answer 32

Offering rewards

Question 33

Seeks compliance in a negative way, by threatening negative consequences such as loss of privileges, grounding, or legal action.

Answer 33

Threatening punishment

Question 34

Seeks compliance by implying that one person “knows better” than the other based on experience, age, education, or intelligence.

Answer 34

Using expertise

Question 35

Seeks compliance by acting friendly and helpful to get the other person into a good mood before asking them to do something.

Answer 35

Liking

Question 36

Seeks compliance by calling in past favors and indicating that one person “owes” the other.

Answer 36

Debt

Question 37

Seeks compliance by claiming that one person only wants “what is best” for the other and he or she is looking out for the other person’s “best interests.”

Answer 37

Altruism

Question 38

Seeks compliance by claiming that other people will think more highly of the person if he or she complies or think less of the person if he or she does not comply

Answer 38

Esteem

Question 39

needs that help us maintain social bonds and interpersonal relationships.

Answer 39

Relational needs

Question 40

our need to present ourselves to others and be thought of in particular and desired ways.

Answer 40

Identity needs

Question 41

scripted and routine verbal interactions that are intended to establish social bonds rather than actually exchange meaning.

Answer 41

Phatic communion

Question 42

deals with the process of negotiating and reflecting on our actions and communication regarding what we believe to be right and wrong

Answer 42

Communication ethics

Question 43

the knowledge of effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts

Answer 43

communication competence

Question 44

means you are not even aware that you are communicating in an incompetent manner

Answer 44

unconscious incompetence

Question 45

This is where you know what you should be doing, and you realize that you’re not doing it as well as you could

Answer 45

conscious incompetence

Question 46

you know you are communicating well in the moment, which will add to your bank of experiences to draw from in future interactions.

Answer 46

conscious competence

Question 47

you just communicate successfully without straining to be competent.

Answer 47

unconscious competence

Question 48

fear or anxiety experienced by a person due to actual or imagined communication with another person or persons.

Answer 48

Communication apprehension (CA)

Question 49

type of CA that produces physiological, cognitive, and behavioral reactions in people when faced with a real or imagined presentation.

Answer 49

Public speaking anxiety