Ch. 6- Listening

Question 1

Define affective component of listening

Answer 1

Your attitude toward listening to a person or message

Question 2

Define cognitive component of listening

Answer 2

The mental processes of selection messages to focus on, giving the our attention, and then trying to understand them.

Question 3

Define selecting

Answer 3

Choosing one sound over the others to listen to.

Question 4

Define attending

Answer 4

Electing to focus attention on the communication.

Question 5

Define understanding

Answer 5

Making sense of messages.

Question 6

What are the three components of the listening process?

Answer 6

Affective, Cognitive, and Behavioral.

Question 7

Define behavioral component of listening

Answer 7

Showing a person you understand and remember the information being communicated.

Question 8

Define responding

Answer 8

Generating feedback or reactions to convey understanding

Question 9

Define listening fidelity

Answer 9

The match of our thoughts and another person’s thoughts and intentions through communication.

Question 10

Define empathetic listening

Answer 10

When you try to feel the feelings the communicator is expressing.

Question 11

Define paraphrasing

Answer 11

Trying to restated what you have just heard communicated by guessing at what they have been trying to communicate.

Question 12

Define listening barriers

Answer 12

Factors that interfere with our ability to comprehend information and respond appropriately.