Ch. 4- Non-verbal Communication

Question 1

Define non-verbal communication

Answer 1

The process of intentionally or unintentionally signaling meaning through behavior other than words.

Question 2

Define repeating

Answer 2

Some communication that mirrors the verbal message without words.

Question 3

Define complementing

Answer 3

Nonverbal behavior consistent with the verbal message.

Question 4

Define accenting

Answer 4

Clarifying and emphasizing specific information in a verbal message.

Question 5

Define substituting

Answer 5

Using means other than words to communicate what word would do (in a situation where words may be unavailable for some reason)

Question 6

Define contradicting

Answer 6

When you convey without words the opposite of the meaning of the words you are conveying.

Question 7

Define interaction management

Answer 7

Managing the impression and regulating the interactions of communicators.

Question 8

Define regulate

Answer 8

Coordinating verbal interaction.

Question 9

Define immediacy

Answer 9

A feeling of closeness, involvement and warmth between people.

Question 10

Define deception

Answer 10

The attempt to convince others of something that is false.

Question 11

Define nonverbal codes

Answer 11

Symbols w use to send messages without or in addition to words.

Question 12

Define Kinesics

Answer 12

Gestures and body movements that send nonverbal messages.

Question 13

Define emblems

Answer 13

Substitutes for words that have a more definition-like meaning for people that use them.

Question 14

Define illustrators

Answer 14

They reinforce verbal messages and visually explain what is being said. (Holding our hands two feet apart while saying, “this big”)

Question 15

Define regulators

Answer 15

Help us manage interactions. (tasing your hands and lifting your head, for example, indicates you want to speak)

Question 16

Define adaptors

Answer 16

These satisfy some physical of psychological need. (rubbing eyes when tired, or twist hair when nervous or bored)

Question 17

Define affect displays

Answer 17

Nonverbal gestures that convey feelings, moods, and reactions.

Question 18

Define masking

Answer 18

Replacing an expression that shows true felling with an expression that shows appropriate feeling for a given interaction.

Question 19

Define paralanguage

Answer 19

Nonverbal behaviors that accompany the the words we speak but are vocalized as additional sound. (I.E. pitch, tone, and volume.)

Question 20

Define haptics

Answer 20

The use of touch to send messages.

Question 21

Define chronemics

Answer 21

The use fo time in nonverbal communication- like when your boss is late for a meeting ( indicating that they have more power than you and they can do whatever they want )