Ch 4 Flashcards
affect
A broad range of feelings that people experience.
emotions
Intense feelings that are directed at someone or something.
moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
moral emotions
Emotions that have moral implications.
positive affect
A mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end.
negative affect
A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end.
positivity offset
The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).
affect intensity
Individual differences in the strength with which individuals experience their emotions.
illusory correlation
The tendency of people to associate two events when in reality there is no connection.
emotional labor
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.
felt emotions
An individual’s actual emotions.
displayed emotions
Emotions that are organizationally required and considered appropriate in a given job.
surface acting
Hiding one’s inner feelings and forgoing emotional expressions in response to display rules.
deep acting
Trying to modify one’s true inner feelings based on display rules.
emotional dissonance
Inconsistencies between the emotions people feel and emotions they project.
