Ch 4 Flashcards

1
Q

affect

A

A broad range of feelings that people experience.

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2
Q

emotions

A

Intense feelings that are directed at someone or something.

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3
Q

moods

A

Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

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4
Q

moral emotions

A

Emotions that have moral implications.

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5
Q

positive affect

A

A mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end.

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6
Q

negative affect

A

A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end.

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7
Q

positivity offset

A

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).

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8
Q

affect intensity

A

Individual differences in the strength with which individuals experience their emotions.

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9
Q

illusory correlation

A

The tendency of people to associate two events when in reality there is no connection.

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10
Q

emotional labor

A

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.

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11
Q

felt emotions

A

An individual’s actual emotions.

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12
Q

displayed emotions

A

Emotions that are organizationally required and considered appropriate in a given job.

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13
Q

surface acting

A

Hiding one’s inner feelings and forgoing emotional expressions in response to display rules.

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14
Q

deep acting

A

Trying to modify one’s true inner feelings based on display rules.

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15
Q

emotional dissonance

A

Inconsistencies between the emotions people feel and emotions they project.

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16
Q

mindfulness

A

Objectively and deliberately evaluating the emotional situation in the moment.

17
Q

affective events theory

A

A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

18
Q

emotional intelligence

A

The ability to detect and to manage emotional cues and information.

19
Q

emotional contagion

A

The process by which peoples’ emotions are caused by the emotions of others.