Ch 11 Flashcards

1
Q

communication

A

The transfer and the understanding of meaning.

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2
Q

communication process

A

The steps between a source and a receiver that result in the transfer and understanding of meaning.

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3
Q

formal channels

A

Communication channels established by an organization to transmit messages related to the professional activities of members.

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4
Q

informal channels

A

Communication channels that are created spontaneously and that emerge as responses to individual choices.

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5
Q

grapevine

A

An organization’s informal communication network.

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6
Q

channel richness

A

The amount of information that can be transmitted during a communication episode.

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7
Q

automatic processing

A

A relatively superficial consideration of evidence and information making use of heuristics.

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8
Q

controlled processing

A

A detailed consideration of evidence and information relying on facts, figures, and logic.

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9
Q

need for cognition

A

A personality trait of individuals depicting the ongoing desire to think and learn.

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10
Q

filtering

A

A sender’s manipulation of information so that it will be seen more favorable by the receiver.

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11
Q

information overload

A

A condition in which information inflow exceeds an individual’s processing capacity.

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12
Q

communication apprehension

A

Undue tension and anxiety about oral communication, written communication, or both.

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13
Q

high-context cultures

A

Cultures that rely heavily on nonverbal and subtle situational cues in communication.

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14
Q

low-context cultures

A

Cultures that rely heavily on words to convey meaning in communication.

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