Ch 11 Flashcards
communication
The transfer and the understanding of meaning.
communication process
The steps between a source and a receiver that result in the transfer and understanding of meaning.
formal channels
Communication channels established by an organization to transmit messages related to the professional activities of members.
informal channels
Communication channels that are created spontaneously and that emerge as responses to individual choices.
grapevine
An organization’s informal communication network.
channel richness
The amount of information that can be transmitted during a communication episode.
automatic processing
A relatively superficial consideration of evidence and information making use of heuristics.
controlled processing
A detailed consideration of evidence and information relying on facts, figures, and logic.
need for cognition
A personality trait of individuals depicting the ongoing desire to think and learn.
filtering
A sender’s manipulation of information so that it will be seen more favorable by the receiver.
information overload
A condition in which information inflow exceeds an individual’s processing capacity.
communication apprehension
Undue tension and anxiety about oral communication, written communication, or both.
high-context cultures
Cultures that rely heavily on nonverbal and subtle situational cues in communication.
low-context cultures
Cultures that rely heavily on words to convey meaning in communication.