Ch 11

Question 1

communication

Answer 1

The transfer and the understanding of meaning.

Question 2

communication process

Answer 2

The steps between a source and a receiver that result in the transfer and understanding of meaning.

Question 3

formal channels

Answer 3

Communication channels established by an organization to transmit messages related to the professional activities of members.

Question 4

informal channels

Answer 4

Communication channels that are created spontaneously and that emerge as responses to individual choices.

Question 5

grapevine

Answer 5

An organization’s informal communication network.

Question 6

channel richness

Answer 6

The amount of information that can be transmitted during a communication episode.

Question 7

automatic processing

Answer 7

A relatively superficial consideration of evidence and information making use of heuristics.

Question 8

controlled processing

Answer 8

A detailed consideration of evidence and information relying on facts, figures, and logic.

Question 9

need for cognition

Answer 9

A personality trait of individuals depicting the ongoing desire to think and learn.

Question 10

filtering

Answer 10

A sender’s manipulation of information so that it will be seen more favorable by the receiver.

Question 11

information overload

Answer 11

A condition in which information inflow exceeds an individual’s processing capacity.

Question 12

communication apprehension

Answer 12

Undue tension and anxiety about oral communication, written communication, or both.

Question 13

high-context cultures

Answer 13

Cultures that rely heavily on nonverbal and subtle situational cues in communication.

Question 14

low-context cultures

Answer 14

Cultures that rely heavily on words to convey meaning in communication.