Ch 2 Flashcards

1
Q

surface-level diversity

A

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes.

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2
Q

deep-level diversity

A

Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.

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3
Q

discrimination

A

Noting of a difference between things; often we refer to unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic group.

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4
Q

ability

A

An individual’s capacity to perform the various tasks in a job.

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5
Q

intellectual abilities

A

The capacity to do mental activities-thinking, reasoning, and problem solving.

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6
Q

physical abilities

A

The capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.

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7
Q

diversity management

A

The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.

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8
Q

biographical characteristics

A

Personal characteristics-such as age, gender, race, and length of tenure-that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity.

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