Ch 2

Question 1

surface-level diversity

Answer 1

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes.

Question 2

deep-level diversity

Answer 2

Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.

Question 3

discrimination

Answer 3

Noting of a difference between things; often we refer to unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic group.

Question 4

ability

Answer 4

An individual’s capacity to perform the various tasks in a job.

Question 5

intellectual abilities

Answer 5

The capacity to do mental activities-thinking, reasoning, and problem solving.

Question 6

physical abilities

Answer 6

The capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.

Question 7

diversity management

Answer 7

The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.

Question 8

biographical characteristics

Answer 8

Personal characteristics-such as age, gender, race, and length of tenure-that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity.