Ch 16

Question 1

organizational culture

Answer 1

A system of shared meaning held by members that distinguishes the organization from other organizations.

Question 2

dominant culture

Answer 2

A culture that expresses the core values that are shared by a majority of the organization’s members.

Question 3

core values

Answer 3

The primary or dominant values that are accepted throughout the organization.

Question 4

subcultures

Answer 4

Mini-cultures within an organization, typically defined by department designations and geographical separation..

Question 5

strong culture

Answer 5

A culture in which the core values are intensely held and widely shared.

Question 6

organizational climate

Answer 6

The shared perceptions organizational members have about their organization and work environment.

Question 7

ethical work climate

Answer 7

The shared concept of right and wrong behavior in the workplace that reflects the true values of the organization and shapes the ethical decision making of its members.

Question 8

sustainability

Answer 8

Organization practices that can be sustained over a long period of time because the tools or structures that support them are not damaged by the processes.

Question 9

institutionalization

Answer 9

A condition that occurs when an organization takes on a life of its own, apart from any of its members, and acquires immortality.

Question 10

socialization

Answer 10

A process that adapts employees to the organization’s culture.

Question 11

pre-arrival stage

Answer 11

The period of learning in the socialization process that occurs before a new employee joins the organization.

Question 12

encounter stage

Answer 12

The stage in the socialization process in which a new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge.

Question 13

metamorphosis stage

Answer 13

The stage in the socialization process in which a new employee changes and adjusts to the job, work group, and organization.

Question 14

rituals

Answer 14

Repetitive sequences of activities that express and reinforce the key values of the organization, which people are important, and which are expendable.

Question 15

material symbols

Answer 15

What conveys to employees who is important, the degree of egalitarianism top management desires, and the kinds of behavior that appropriate.

Question 16

positive organizational culture

Answer 16

A culture that emphasizes building on employee strengths, rewards more than punishes, and emphasizes individual vitality and growth.

Question 17

workplace spirituality

Answer 17

The recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the on text of community.