ch 2 vocal +

Question 1

A set of beliefs and emotions about specific ideas, situations, and people

Answer 1

attitude

Question 2

An incompatibility or conflict between behavior and an attitdue or between two different attidutes. For example, a person who smokes (behavior) knowing that is is not healthy (belief)

Answer 2

cognitive dissonance

Question 3

An employee’s overall attidute (beliefs and emotions) about their jobs. It is the state of well- being adn happiness of a person’s concerning their lived experience in a workplace and its environment

Answer 3

job satisfaction

Question 4

Reflects the degree to which an employee indentifies with the organization and its goals and wants to stay with the organization.

Answer 4

Organizational Commitment

Question 5

An employee’s heightened emotional and inellectual connection with thier job, manage, organizatoin, or coworkers that turn influences them to apply additional effort to their work.

Answer 5

Employment Engangement

Question 6

Individuals beliefs that guide and motivate people to act one way or another.

Answer 6

Values-

Question 7

Reflect or long- term life goals and expressed in terms of outcomes such as happiness, prosperity, and stable family

Answer 7

Terminal Values

Question 8

Are not the end goal, but rather the correct ways and behaviors to achieve an end goal such as assertive, independence, kindness, etc.

Answer 8

Instrumental Values

Question 9

Those that relate to a specific interest in the activities of the work itself, or to the benefits that the work contributes to society

Answer 9

Intrinsic Work Values

Question 10

The qualities that one sees as external rewards for work to be done

Answer 10

Extrinsic Work Values

Question 11

Occurs when an individual experinces conflict between a terminal value and an instrumental value

Answer 11

Intrapersonal value Conflicts

Question 12

When two different people hold different values that conflict

Answer 12

Interpersonal Value Conflict

Question 13

Intense, short term phsyiological, behavior, and psychological reaction to a specific object, person or event that preparesus to respond it

Answer 13

emotion

Question 14

Short term emotional state that is not directed toward anything in particular

Answer 14

mood

Question 15

Our tendency to experience a particular mood or to react to things with certain emotions. These tendencies/ patterns are based on one’s felt sense in relationship to the world, that is, one’s felt identity.

Answer 15

affectivity

Question 16

The Process of screening out information that we are uncomfortable with or that contradicts our beliefs

Answer 16

Selective Perception

Question 17

The process of catergorizing or labeling people based on a single attribute.

Answer 17

Stereotyping

Question 18

The way we explain the causes of our own and others’ behaviors adn achievements in an attempt to understand why people do the things that they do.

Answer 18

Attribution

Question 19

Perceived fairness of the outcome received (layoffs)

Answer 19

Distribution Fariness-

Question 20

Perceived fairness of the processes used to generate an outcome

Answer 20

Procedural Fairness

Question 21

Perceived fairness of the quality infromatoin/ explanations received during the decision making process and in the manner in which the info was transmitted during the process

Answer 21

Interactional Fairness-

Question 22

what is the attitude formation formula

Answer 22

cognition + affect = behavior intention

condition- knowledge that a person presumes about something
affect- feeling toward something
BI= a guide to a persons behavior

Question 23

what are the 4 components of emotion

Answer 23

short - emotion
directed at sometone or something - cause of emotion
immediate and involuntary experiences - heart rate bp
state of physical readiness

Question 24

causes and consequences os stress

Answer 24

Organizational Stressors LEADS TO → individual consequence, organizational consequence, Burnout

life stresses LEADS to individual consequences, organizational consequences, and Burnout

Question 25

ocupation stresses are what

Answer 25

task demands, physical demadns
rolde demands
interpersonal demands

Question 26

individual consequences
are what

Answer 26

behavioral
psychological
medial

Question 27

organizational consequences
decrease and increase

Answer 27

decrease: performance, motivation, job satisfactoin
increase, absence, turnover