Ch 10: Project Quality Management

Question 1

Quality

Answer 1

meeting specifications or requirements

implies that a product or deliverable is fit for intended purpose

Involves a wide variety of criteria: performance, safety, reliability, maintainability

implies absence of defects

Question 2

Quality is achieved by

Answer 2

identifying and correcting non-conformities (defects)

the longer you wait before correcting them, the bigger the impact will be on the project

Question 3

Project Quality Management Processes

Answer 3

Quality Planning
Quality Assurance
Quality Control

Question 4

Quality planning

Answer 4

guides future quality activities

sets requirements and standards to be met

set actions which should be taken to meet requirements

Question 5

2 aspects of Quality Planning

Answer 5

1. Establishing quality management procedures and policies for entire organisation
2. Establishing a quality plan as part of the execution plan for each project

Question 6

Cost of Quality

Answer 6

Cost-benefit analysis is performed to evaluate the proposed quality activities

Prevention
Appraisal and control (cost of conformance)
Internal and external failure (costs of nonconformance)

Question 7

Project Quality Management Plan (PQMP)

Answer 7

forms part of the Project Execution Plan

Question 8

Quality Assurance

Answer 8

Performs the planned quality activities (according to the PQMP)
Ensures project utilises processes necessary to meet quality standards and end item requirements
Provides confidence that we are doing everything we can to ensure the quality of deliverables

Question 9

Quality Control

Answer 9

ensures that quality assurance activities are performed according to quality plan
ensures that requirements and standards are being met
includes planned quality control activities and ad hoc problem solving

Question 10

Scope validation

Answer 10

the acceptability of project deliverables by the customer

Question 11

Ad hoc problem solving

Answer 11

defect repair
investigation of nonconformities
run charts
control charts
Pareto diagrams
cause-and-effect diagrams

Question 12

Techniques for Quality Assurance in System Development

Answer 12

Configuration Management
Configuration Identification
Configuration Control
Design Reviews
Informal Design Reviews
Audits
Classification of Characteristics
Failure Mode and Effect Analysis

Question 13

Configuration Management

Answer 13

Keeping track of iterations and versions of specifications, schematics, drawings, etc
making sure that we are working on the current relevant information

Question 14

Configuration Identification

Answer 14

Involves defining a system’s overall structure, subsystems and components

Question 15

Configuration item (CI)

Answer 15

Any subsystem, component or part that is to be tracked and controlled as an individual entity throughout a system’s life cycle

Question 16

Design Reviews

Answer 16

PM must ensure that the proposed design is acceptable in all respects
Ensure that the users’ requirements and assumptions have been correctly identified and that the proposed design is able to meet requirements
Proper documentation

Question 17

Informal Design Reviews

Answer 17

Informal discussions among designers and between designers, manufacturers and other stakeholders

Question 18

4 main formal reviews

Answer 18

Preliminary design review
Critical design review
Functional readiness review
Product readiness review

Question 19

Purpose of formal reviews

Answer 19

minimize risks
identify uncertainty
ensure technical integrity
assess alternative engineering approaches

Question 20

Audits

Answer 20

Broad in scope

includes a variety of investigations and inquiries

Question 21

Purpose of audits

Answer 21

verify management processes comply with prescribed processes, procedures, and specifications

used to verify technical processes adhere to prescribed procedures

Question 22

End item defined into a number of characteristics/attributes

Answer 22

Functional
Geometric
Chemical
Physical properties

Question 23

Classification of Characteristics: categories

Answer 23

critical
- nonconformance results in safety risks

major
- nonconformance results in functionality looks

minor
- nonconformance results in small impairment of functionality

incidental

Question 24

Purpose of Classification of Characteristics

Answer 24

serves as basis for decisions regarding modifications, waivers, and deviations at all levels of a system

Question 25

Failure Mode and Effect Analysis (FMEA)

Answer 25

technique to determine conditions under which a system might fail and what effects the identified failures would have on the system’s performance, safety and environment

Question 26

System’s Inspection and Testing

Answer 26

to ensure that components and the end-item system meet requirements

Question 27

Techniques for Quality Control

Answer 27

Inspection and acceptance testing of final product

• verifies that the product meets specifications
• critical characteristics always inspected

Question 28

Tools of Quality Control

Answer 28

Run chart
Pareto chart
Cause-and-effect diagram

Question 29

Control Chart

Answer 29

used for tracking and controlling repetitive processes and detecting process changes