Capítulo 8 - Qualidade Flashcards
Kim 7.12) All of the following are true regarding the Plan Quality process except for which one?
A. DOE is a tool and technique of this process that provides statistical analysis for changing product or process elements one at a time to optimize the process.
B. This is one of the key processes performed during the Planning process group and during the development of the project management plan.
C. Changes to the product as a result of meeting quality standards might require cost or schedule adjustments.
D. The tools and techniques of this process are cost-benefit analysis, COQ, control charts, benchmarking, DOE, statistical sampling, flowcharting, proprietary quality management methodologies, and additional quality planning tools.
A. Design of experiments is a tool and technique of the Plan Quality process that provides
statistical analysis for changing key product or process elements all at once (not one at a
time) to optimize the process.
Kim 7.13) Four people are responsible for establishing cost of quality theories. Crosby and Juran are two them, and their theories are ___________________, respectively.
A. grades of quality, fitness for use
B. fitness for use, zero defects
C. zero defects, fitness for use
D. cost of quality, zero defects
C. Philip Crosby devised the zero defects theory, meaning do it right the first time. Proper
Plan Quality leads to less rework and higher productivity. Joseph Juran’s fitness for use says
that stakeholders’ and customers’ expectations are met or exceeded.
Kim 7.14) The theory that 85 percent of the cost of quality is a management problem is attributed to ___________________?
A. Deming
B. Shewhart
C. Juran
D. Crosby
A. W. Edwards Deming conjectured that the cost of quality is a management problem 85
percent of the time and that once the problem trickles down to the workers, it is outside
their control.
Kim 7.15) All of the following are benefits of meeting quality requirements except which one?
A. An increase in stakeholder satisfaction
B. Less rework
C. Lower risk
D. Higher productivity
C. The benefits of meeting quality requirements are increased stakeholder satisfaction,
lower costs, higher productivity, and less rework.
Kim 7.16) Which of the following describes the cost of quality associated with scrapping, rework, and downtime?
A. Internal failure costs
B. External failure costs
C. Prevention costs
D. Appraisal costs
A. Internal failure costs are costs associated with not meeting the customer’s expectations
while you still had control over the product. This results in rework, scrapping, and downtime.
Kim 7.17) The quality management plan documents how the project team will implement the quality policy. It must address at least all of the following except which one?
A. Quality control
B. Quality metrics
C. Quality assurance
D. Continuous process improvement
B. Quality metrics are an output of the Plan Quality process.
Kim 7.18) You work for a furniture manufacturer. Your project is going to design and produce a new office chair. The chair will have the ability to function as a regular chair and also the ability to transform its occupant into an upright, kneeling position. The design team is trying to determine the combination of comfort and ease of transformation to the new position that will give the chair the best characteristics while keeping the costs reasonable. Several different combinations have been tested. This is an example of which of the following tools and techniques of Plan Quality?
A. Benchmarking
B. Quality metrics
C. COQ
D. DOE
D. This is an example of design of experiments.
Kim 7.19) Which of the following best characterizes Six Sigma?
A. Stipulates that quality must be managed in
B. Focuses on process improvement and variation reduction by using a measurementbased strategy
C. Asserts that quality must be a continuous way of doing business
D. Focuses on improving the quality of the people first, then improving the quality of the process or project
B. Six Sigma is a measurement-based strategy that focuses on process improvement and
variation reduction by applying Six Sigma methodologies to the project.
Kim 9.12) The purpose of a quality audit includes all of the following except which one?
A. To determine which project processes or activities are inefficient or ineffective
B. To examine the work of the project, or the results of a process, and formally accept the work results
C. To improve processes and reduce the cost of quality
D. To improve processes and increase the percentage of product or service acceptance
B. To examine the work of the project, or the results of a process, and formally accept the work results
Kim 9.13) You are a contract project manager for a wholesale flower distribution company. Your project involves developing a website for the company that allows retailers to place their flower orders online. You will also provide a separate link for individual purchases that are ordered, packaged, and mailed to the consumer directly from the grower’s site. This project involves coordinating the parent company, growers, and distributors. You’ve discovered a problem with one of the technical processes needed to perform this project. You decide to perform root cause analysis to determine the cause of this problem and recommended preventive actions. Which of the following is true? Choose the most correct response.
A. You are using the process analysis technique.
B. You are using the quality audit technique.
C. You are using the root cause identification technique.
D. You are using a design of experiments tool and technique.
A. The process analysis technique in the Perform Quality Assurance process includes root
cause analysis to analyze a problem and solution and to create preventive actions.
Kim 9.14) The tools and techniques of the Perform Quality Assurance process include all of the following except which one?
A. Quality audits
B. Process analysis
C. Proprietary quality management methodologies
D. Plan quality and perform quality control tools and techniques
C. Proprietary quality management methodologies are a tool and technique of the Plan Quality process.
