Book Flashcards
The 4 parts to successful delegation are ____, _____, _______, _______
Responsibility , authority, instruction, accountability
A supervisor’s 3 sources of influence are ……
Role, reputation and behavior
A standard of conduct for professional and personal behavior based on shared values.
Ethics
Leadership self care had 3 dimensions
Physical, emotional, intellectual
What is the strongest influence in employee behavior
The behavior of managers and supervisors
What are the 3 A’s that define ethics in action
Accountability , awareness, authenticity
A target that defines an outcome to be a achieved
Goal
What are the 3 specific tools that supervisors can use to empower employees
Job enrichment, career growth, mentoring
Generally _____ % of a supervisors job is spend communicating in some form.
80 %
______ focuses on establishing direction, aligning employed based on direction and motives employees to succeed.
Leading
______ Involves planning and budgeting , organizing staffing and problem solving functions
Managing
The real source of authority is ______
The legitimacy of the guiding principles by which the organization lives
Who wrote “ leading people”
Robert Rosen
Leadership self care has 3 dimensions
Physical , intellectual , emotional
What are the 3 A’s that define ethics in action
Accountability , awareness and authenticity
A target that defines an outcome to be achieved
Goal
Eisenhower matrix - spending ____ % on your goals and objectives rather then what is urgent will make your team high performers
80%
3 specific tools that supervisors can use to empower employees are
Job enrichment , career growth and mentoring
He exchange of information, facts, ideas and meanings
Communication
The receivers response to a message
Feedback
What are the 2 categories of the Herberg motivating factors.
Those factors that prompt satisfaction and those that prompt dissatisfaction
______ is a better predictor of effective leadership than personal traits.
Behavior
Maslows hierarchy of needs
Physiological, security needs, social needs, esteem needs , self fulfillment needs
