Behavioral Emergencies (Chapter 12)

Question 1

Behavior Emergencies

Answer 1

are situations in which persons exhibit abnormal, unacceptable behavior that cannot be tolerated by the patients themselves or by family, friends, or the community.

Question 2

Situational Crisis

Answer 2

• State of emotional upset or turmoil
• Caused by a sudden and disruptive events

Question 3

Four emotional phases to each situational crisis:

Answer 3

1. High Anxiety or Emotional Shock
2. Denial
3. Remorse or Grief
4. Anger

Question 4

PTSD: (post-traumatic stress disorder) As a first responder, your job is to:

Answer 4

• Protect the patient from harm
• Speak with the patient in a positive and supportive way