Applying Best Practice Flashcards
LO4
How to apply best practice?
To apply best practice you need to know what best practice looks like
To do this it is sometimes helpful to look at poor practice and what we have learnt from it.
Poor Practice at Mid Staffs Hospital
Poor standards of care
Poor infection control
Poor management
Lack of cleanliness
Breach of health and safety
Poor communication of staff
Staff shortages
Poor staff training
What are examples of best practice?
Being non-judgemental
Respecting views, choices and decisions
Anti-discriminatory practice
Using effective communication
Valuing diversity
Following agreed ways of working
Training and professional development
Staff meetings
Mentoring of staff
Monitoring
Performance management of staff
Being Non-Judgemental
Using appropriate vocabulary and effective communication skills
Not making assumptions about people
Using empathy
Being open-minded and accepting
Being respectful of feelings, experiences and values
Providing person-centred care
People feeling valued and supported
Raising self-esteem
Care that meets needs
Respecting Views, Choices and Decisions
Providing person-centred care
People feeling valued and supported
Raising self-esteem
Care that meets needs
Anti-Discriminatory Practice
Treat everyone fairly
Challenge discriminatory actions or comments made
Activities and services are accessible to all
Staff training to raise awareness of discrimination and how to address it
Providing info about complaints procedures and whistleblowing
Using Effective Communication
Giving people information to make informed choices
Aiding understanding of procedures, treatments and care plans
Using vocabulary that can be understood
Using specialist methods if required
Adapting communication
Active listening to demonstrate interest and responsiveness
Valuing Diversity
Wide range of festivals celebrated within care settings
Food options from a range of cultures and meet dietary needs
Resources, displays and activities reflect different cultures and beliefs
Following Agreed Ways of Working
Following an organisation’s policies and procedures
Ensures care is appropriate, correct and safe
Training and Professional Development
Ensures staff are up to date with legislation, knowledge and skills
Ensures staff are aware of procedures to follow
Staff Meetings
Opportunity to share best practice and discuss what went well
Concerns and issues can be shared and raised to solve problems
Reminders of policies and procedures can be given
General information sharing
Mentoring of Staff
An experienced person shares knowledge and skills with another person to develop practice
Provides advice, guidance, support and encouragement
Can answer questions
Monitoring
Checking progress and quality of care practice over time
Observations, asking service users’ opinions, surveys, questionnaires and feedback forms
Analysing the number and types of complaints
Performance Management of Staff
Ongoing process between care workers and managers
One-to-one meetings and observations are conducted
Feedback is provided on performance and targets set
Opportunity to share best practice and discuss what went well
Concerns and issues can be shared and raised to solve problems
Reminders of policies and procedures can be given
General information sharing
