Admin 201_6

Question 1

What can be modified on standard Object fields? (Choose three)	
	A. Help text
	B. Default text
	C. Label
	D. Field Type
	E. Picklist values

Answer 1

A,C,E
X On a standard field, you can: Add Help text, Change the Label, and Edit picklist values.
No such thing
X On a standard field, you can: Add Help text, Change the Label, and Edit picklist values.
You cannot change this for a standard field
X On a standard field, you can: Add Help text, Change the Label, and Edit picklist values.

Question 2

What is the purpose of the Service Cloud (customer) Portal? (Choose two)
A. To allow partners to access contact records for Case collaboration
B. To provide Web self-service by exposing Knowledge Articles
C. To allow customers to log and check the status of Cases online
D. To share support reports and dashboards with high-Profile Accounts

Answer 2

B,C	Now this is called a Community
	No, this is a purpose of Partner Communities (portals)
X	
X	
	nonsense; distractor

Question 3

Sharing rules can share records with which of the following? (Choose two)	
	A. Public Groups
	B. Roles and subordinates
	C. Profiles
	D. Queues

Answer 3

A,B
X
X Yes– sharing rules can specify Roles, or Roles and their Subordinates
Sharing rules do not support sharing to Profiles. Remember, Profiles govern what you can do with records– not which records you see
No, Cases can be assigned to individual Users or to Queues.

Question 4

Universal Container want to ensure that Users complete the standard industry field when createing a new Account record. To address this concern, the System Administrator set the Industry field as required. However, some Users are still able to create a new Account record without completing the Industry field. What should System Administrator do to troubleshoot the issue? (Choose two)
A. Verify the Industry field is set as required on all the Account page layouts assigned to Users’ Profile
B. Verify the Users’ Profiles have the “Modify All Data” permission for Accounts
C. Verify the Users’ Profiles have the “Edit” permission for Accounts
D. Verify the FLS (field-level security) for the Industry field is not set to “Read Only” on the Users’ Profiles

Answer 4

A,D
X

X

Question 5

Sales representatives at Universal Container should not be able to create Leads, delete their own Accounts, or send mass emails. How can a System Administrator meet these requirements?	
	A. Create a sharing rule
	B. Create a custom Profile
	C. Modify a standard Profile
	D. Change the org-wide default settings

Answer 5

B
No, sharing rules can only expand visibility and access, not limit it
X Yes, and specifically, how would you enable each requirement?
You should never do this; clone the standard Profile and modify the clone instead
Aside from not being the right answer for any of these requirements, OWD has nothing to do with sending mass emails. That setting is on the Profile.

Question 6

Universal Container wants to capture the invoice number and Account credit score for billing Cases. How would a System Administrator accomplish this? (Choose two)	
	A. Create a validation rule
	B. Create a support process
	C. Create custom fields
	D. Create a page layout

Answer 6

C,D

X Yes, and more specifically, what would those fields be and what type of field would they be?
X Yes, and what else would you need to do? (Hint: “Billing Cases” are probably different from other types of Cases…)

Question 7

Which options are available when scheduling a dashboard refresh? (Choose two)
A. Schedule dashboard to refresh in different time zones
B. View and remove a scheduled dashboard refresh
C. Define refresh times for specific dashboard components
D. Send a refresh notification to Users with access to the dashboard

Answer 7

B,D

X

X

Question 8

Which chart types can be used to display summary values from two different levels of grouping in a chart? (Choose two)	
	A. Stacked bar chart
	B. Grouped line chart
	C. Donut chart
	D. Funnel chart

Answer 8

A,B
X Stacked bar charts have multiple components to each bar, so can do this
X Grouped line charts have multiple lines, so can do this
Donut charts are like pie charts: they just compare summary values from one level of grouping
Funnel charts only compare values from one level of grouping: typically, Opportunities by Stage

Question 9

The support team at Universal Container wants to be more pro-active about reviewing support plans with customers. They would like the support rep dedicated to each Account to be notified a month before the Account's support plan expires. How should a System Administrator meet these requirements?	
	A. Escalation rule
	B. Auto-response rule
	C. Assignment rule
	D. Workflow rule

Answer 9

D

X Specifically, a time-based workflow rule that fires one month before the Contract expires, and sends an email to the support rep for the Account

Question 10

What settings are controlled by a User's Profile? (Choose three)	
	A. Locale settings
	B. Assigned apps
	C. Record type assignment
	D. Field-level security
	E. Feature license assignment

Answer 10

B,C,D
No, Default Locale is on the Company Profile, and the User’s Locale is on the User Detail Page
X Yes, assigned apps is the first thing listed on the Profile
X There is a CRED setting for each Object, on the Profile
X FLS is on the Profile, listed by Object. It can also be found on the Object, by Profile.

Question 11

What relationship can be selected in a custom report type where Accounts is the primary Object and Contacts is the related Object?
A. Each contact must have a related Account
B. Each Contact may or may not have a related Account
C. Each Account must not have related Contacts
D. Each Account may or may not have related Contacts

Answer 11

D REMOVED C AS ANSWER 7/5 - BK

X According to ProProfs D is the correct answer. Two Options - Each Account record must have at least one related Contact Record, Two - An Account Record may or may not have a contact record. This is on new Custom Report Types

Question 12

Universal Containers uses a custom field on the Account Object to capture credit status. The sales team wants to display the Account credit status on Opportunities. Which feature should a System Administrator use to meet this requirement?	
	A. Lookup field
	B. Workflow field update
	C. Roll-up summary fields
	D. Cross-Object formula field

Answer 12

A
X

https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_cross_object.htm&language=en_US

Question 13

What should a System Administrator consider when deleting a custom field? (Choose three)
A. Existing field values must be transferred to a new custom field
B. Field values should be archived before a field is deleted
C. Fields used in workflow and assignment rules cannot be deleted
D. Deleted fields and values can be restored from the recycle bin within 15 days of deletion
E. Fields must be removed from page layouts after being deleted

Answer 13

B,C,D In short, you should never delete a field that contains production data, or change its type, without first archiving the data. Consider re-labeling the field as Z_Unused_[Name] instead of deleting.

X
X
X

Question 14

What level of access can be set when sharing a document folder with Users? (Choose two)	
	A. Read/write
	B. Read/write/create/delete
	C. Read/write/create
	D. Read-only

Answer 14

A,D
X
This is really a nonsense distractor as “write” and “create” would mean the same thing in this context
This is really a nonsense distractor as “write” and “create” would mean the same thing in this context
X

Question 15

Universal Container set the org-wide default setting for Opportunities to private. Which records will an Opportunity pipeline report return? B
A. Opportunities for which the User running the report is also the Account owner
B. Opportunities owned by the User running the report, and Users below them in the role hierarchy X
C. Opportunities for the enter Sales organization, regardless of the User running the report
D. Opportunities owned by the User running the report and Users in the same role in the role hierarchy

Answer 15

Universal Container set the org-wide default setting for Opportunities to private. Which records will an Opportunity pipeline report return? B
A. Opportunities for which the User running the report is also the Account owner
B. Opportunities owned by the User running the report, and Users below them in the role hierarchy X
C. Opportunities for the enter Sales organization, regardless of the User running the report
D. Opportunities owned by the User running the report and Users in the same role in the role hierarchy

Question 16

The sales ops team at Universal Container needs to be able to read, edit, delete and transfer all records owned by sales reps. How can System Administrator enable this requirement?
A. Create sharing rules that give sales ops access to records owned by sales reps
B. Add sales ops Users to the default Account teams for all sales reps
C. Define a role hierarchy where the Sales Ops role is above the Sales Rep role
D. Manually share all recordds owned by sales reps with sales ops

Answer 16

C
You could do this with a Public Group and a sharing rule, but it might be cumbersome as you would need to look at Owner and spec a rule for every single Sales Rep as record Owner
Solves part of the problem for Accounts, but not for other Object records, like Leads
X This will work. Sales Ops’ Profile should also have R,E,D powers on all the relevant Objects. Possible awkwardness to this solution, because all Sales Ops will be in a single role, but that is not material to the requirement
No, you can’t rely on the sales reps to do this themselves, and it would be an onerous task for Sales Ops

Question 17

Universal Container needs to use Cases to manage both customer support issues and internal change requests. Which functionality should a System Administrator use to meet this requirement? (Choose three)	
	A. Validation rules
	B. Support processes
	C. Record Types
	D. Page layouts
	E. Delegated administration

Answer 17

B,C,D
No, irrelevant
X Solution: define two record types with two page layouts and two support processes
X Solution: define two record types with two page layouts and two support processes
X Solution: define two record types with two page layouts and two support processes
No, irrelevant

Question 18

An Opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the Opportunity is edited before July 23 and no longer meets the criteria?
A. The time-dependent action is put on hold
B. The time-dependent action will execute on July 23
C. The time-dependent action is automatically removed from the queue
D. The time dependent action will execute on July 30

Answer 18

C
No such thing as “hold”
No, because the record no longer meets the criteria
X It’s evaluated and removed from the queue
No, because July 30 is not the date of the workflow execution and furthermore the record doesn’t meet the criteria anyway

Question 19

When Case assignment rules are being set up, Cases can be assigned to whom? (Choose two)	
	A. Queue
	B. Case teams
	C. Contact
	D. User

Answer 19

A,D
X Yes, Cases can be assigned either to a Queue or to an individual User
No, assignment designates the Owner, not the Team
No, Contacts are external and cannot own Cases.
X Yes, Cases can be assigned either to a Queue or to an individual User

Question 20

Which privileges can be granted to members of a content library (workspace) without modifying User permissions? (Choose two)
A. Create a new content library
B. Edit a member’s library permissions
C. Add tags when editing content details
D. Share content with other Users in Chatter

Answer 20

B,C
Yes, you can do this, but it doesn’t answer the question
X
X
You can share content with other Users in Chatter, but this privilege cannnot be taken away from Users, nor granted to them