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Admin 201_10 Flashcards

1
Q

What is a capability of the Data Import Wizard? (Choose two)
A. Records can be imported for all standard and custom objects
B. Example import values are displayed to help with field mapping
C. An import file can be dragged into the Wizard for uploading
D. Field mappings can be saved and used in later imports

A

B,C
No, only for Accounts, Leads, Contacts, Solutions, and Custom Objects
X
X
No, this is a feature of Data Loader, but not Import Wizard

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2
Q

What is a capability of Case Feed? (Choose two)
A. Add inline images to emails from the publisher
B. Use @mentions to reference Chatter External users
C. Continue a customer chat started through LiveAgent
D. Drag and drop attachments into emails

A

A,D
X Case Feed is Chatter for Cases; the “publisher” is just a field where you create a post, as in Chatter. See: https://help.salesforce.com/HTViewHelpDoc?id=Case_interaction_overview.htm&language=en_US
Since chatter external users have no access to Salesfore objects, the @mention of external users on objects is not enabled

X https://releasenotes.docs.salesforce.com/en-us/spring14/release-notes/rn_case_feed_drag_and_drop_attachments.htm

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3
Q

How can the Salesforce Console be used? (Choose two)
A. Support agents can split workspaces across multiple screens
B. Sales reps can access multiple component types in a single sidebar
C. Support agents can personalize which fields they see in the highlights panel
D. External users can find articles using the Knowledge footer in the console

A

A,B
X
X

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4
Q 
What can an administrator do using SalesforceA on a mobile device? (Choose three)	
	A. Assign a user to a custom profile
	B. Create a new user
	C. Reset a User's password
	D. Assign a permission set to a User
	E. Freeze a User
A

C,D,E https://help.salesforce.com/articleView?id=salesforcea_options.htm&type=5

X
X
X

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5
Q

What is a capability of Salesforce Orders? (Choose two)
A. Orders can be created directly from an Account or contract
B. Account and contract fields on an order can be modified
C. Reduction orders can be created to process product returns
D. An order can be associated with multiple price books

A

A,C
X

X Yes, that is a typical purpose of Reduction Orders
No, only one Price Book

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6
Q

What is a capability of collaborative Forecasts? (Choose two)
A. Show forecasts by territory in the Forecasts tab
B. Filter forecast report data by periods in a custom fiscal year
C. Filter Forecast report data using the “My direct reports” filter
D. View different types of Forecasts in the Forecasts tab

A

C,D This question is a duplicate, but the answer choices are different

X
X

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7
Q

How can Salesforce Files Sync be used? (Choose two)
A. Sync files between Salesforce and your computer
B. Control which version of a file is visible to each user
C. Collaborate on files with Chatter Users and groups
D. Share files with users by profile or role

A

A,C
X
No, not to each user. It does support version control, though: “Salesforce Files Sync supports versioning, so you can access older versions of the file, just in case.”
X “Right-click on a file to share it with people and groups in Chatter, or share the file with anyone using a link.” –https://help.salesforce.com/apex/HTViewHelpDoc?id=intro_salesforce_files.htm&language=en_US

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8
Q

How can an administrator control access to the Salesforce1 mobile application? (Choose two)
A. Assign the Mobile User a standard profile
B. Define which Users have login access
C. Enforce IP restrictions for mobile devices
D. Create and assign a mobile configuration

A

A.B
X If you set IP address login restrictions on a Profile, then…
X …would-be Mobile Users with that Profile would not be able to log in
You can set IP address login restrictions by Profile– not by device
A mobile configuration would not restrict access

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9
Q

What are capabilities of sharing using the Manager Groups feature? (Choose two)
A. Users with any Salesforce license type can be included in a Manager Group
B. Users can share records with the Manager Group through manual sharing
C. Users can share records up or down their management chain
D. Users can add Manager Groups to other groups for sharing purposes

A

B,C With Spring ‘15, you can enable this feature on the Sharing Settings page and let Users share records with their management chain, instead of all managers in the same role. Manager groups can be used wherever other groups are used, such as in a manual share or sharing rule. But they cannot be added to other groups and don’t include portal Users. Manager groups can contain Standard and Chatter Only Users only.

X https://help.salesforce.com/articleView?id=users_managers_only.htm&type=5
X https://help.salesforce.com/articleView?id=users_managers_only.htm&type=5

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10
Q

Which are true statements about the Analytics Cloud? (Choose three)
A. It synchronizes with Salesforce reporting
B. It requires installation of a managed package
C. It consumes structured, semi-structred, and unstructured data
D. It is accessible on iOS mobile devices
E. It analyzes data from Salesforce and external sources

A

C,D,E

X
X
X What exactly is meant by this statement? Does this simply mean you can create reports on Custom Objects?

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11
Q

How can an administrator make the Manager Groups feature available for use?
A. Add the Manager Groups permission to selected Profiles
B. Create an unlisted Chatter Group for managers
C. Enable Manager Groups under Organization-Wide Defaults
D. Enter a request for Salesforce to enable Manager Groups

A

C

X With Spring ‘15, you can enable this feature on the Sharing Settings page

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12
Q 
An administrator has set up matching rules to identify potential duplicates of contact records created by sales Users. What type of rule determines what can be done with the duplicate records that are identified by Salesforce?	
	A. Matching rule
	B. Assignment rule
	C. Duplicate rule
	D. Workflow rule
A

C
No, Matching rules determine which records are potential duplicates, not what to do with them

X Duplicate rules tell Salesforce what action to take when Users attempt to create records that might duplicate existing Salesforce records: block, or allow.

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13
Q

What is a capability of report notifications? (Choose two)
A. Users can schedule how often notifications are sent for each report
B. Users can subscribe to reports and set the notification criteria
C. Users can configure automatic report notifications for public groups
D. Users can schedule report notifications for their subordinates

A

X
X
No, Users can’t administer Public Groups; in general, the only interaction they would have with Public Groups is to manually share a record with a Public Group
This is not mentioned anywhere in the online help and no ability to do this appears in training dev org

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14
Q 
What actions can a User perform on an existing Chatter post? (Choose two)	
	A. Add a poll
	B. Add a topic
	C. Create a new task
	D. Create a new Opportunity
A

B,C
No, you can create a Poll in Chatter, but you can’t add one to an existing Post
X Yes, you can do this by replying/commenting with a #topictag
X Yes, you can add a new task activity to a Chatter Post
No, you can’t create Opportunities directly from Chatter

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15
Q 
What action types are supported with Lightning Process Builder? (Choose two)	
	A. Post to Chatter
	B. Create a Record
	C. Outbound Message
	D. Create a Field
A

X
X
No, this is supported by Workflow.
No, you can only do this from System Admin > Setup

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16
Q 
Universal Containers uses a custom object to track open job positions and would like to send an automatic email to the hiring manager when a position is moved to the "closed" stage. What can be used to accomplish this?	
	A. Auto-response rule
	B. Escalation rule
	C. Workflow rule
	D. Cross-object formula
A

C

Escalation rules apply to Cases, not Custom Objects X
17
Q 
Where can administrators view system status and system maintenance information? (Choose two)	
	A. Scheduled Maintenance in SalesforceA
	B. Today app in Salesforce1
	C. maintenance.salesforce.com
	D. trust.salesforce.com
A

A,D
X

X

18
Q

What can Users do with Chatter Questions? (Choose two)
A. Edit answers posted in response to a Chatter Question
B. Select the best answer to a Chatter Question they posted
C. Vote on the most helpful answer to any Chatter Question
D. Post a Chatter Question to their followers or a group

A

B,D
No, you can’t edit others’ answers
X Yes, the key words here are, “they posted”– you can select the best answer to your own question
There is no voting, unlike a Poll
X Yes, it is just like any other Chatter Post

19
Q

What is a feature of unlisted Groups in Chatter? (Choose two)
A. Users with the Modify All Data permission can access unlisted Groups
B. Users with the Manage Unlisted Groups permission can access unlisted Groups
C. Users can ask for permission to join unlisted Groups
D. Members of an unlisted Group can view the Group in list views and search results

A

B,D

X
No, this is a feature of Public and Private Chatter Groups
X

20
Q

What can Users do in a Community built with Community Templates? (Choose two)
A. Start discussions without logging in to the Community
B. Create Cases without logging in to the Community, using Web-to-Case
C. Send each other private messages without logging in to the Community
D. Search Knowledge Articles without logging in to the Community

A

B?,D? http://rajeshsmsl-salesforce.blogspot.com/2015_02_01_archive.html

X

X How is this accomplished?

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