Admin 201_3 Flashcards
Universal Container currently assigns its Users from the facilities and IT teams to the same Profile. Universal Container recently created a Custom Object to track company cars, and wants only Users from Facilities to have access to this new Object. How can System Administrator meet this requirement?
A. Create a custom Profile for Users on facilities team
B. Modify the standard Profile currently shared by both teams
C. Assign the faciliities team to a new Role in the Role Hierarchy
D. Configure Field Level Security on the new Object for the facilities team
A
X Yes, this would work. Then give the new custom Profile the appropriate R,C,E,D privileges on the Car Object. Note, you could also do this through a Permission Set which only Facilities Users would get: the “Car Permission Set”
No, they need two different Profiles. Besides, you probably shouldn’t ever customize a standard Profile; you should clone it then customize the clone
No, they’re probably already in different Roles in the Hierarchy and besides this is irrelevant to hiding a whole Object
No, won’t work, because they want to hide the whole Object from IT
Which statements are true regarding the Answers Community? (Choose two)
A. Data Categories control access to Articles and Answers
B. Unanswered questions are automatically escalated to new Cases
C. Community experts must be internal Salesforce Users
D. Answers can be displayed externally on a customer or partner portal
A,D
X True: for more details, see “What are Data Categories?” in Salesforce help: https://help.salesforce.com/HTViewHelpDoc?id=category_whatis.htm&language=en_US
No
No, they can be Partners
X Yes, that’s part of the purpose of Answers
A time dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? (Choose two)
A. When another record triggers the same workflow rule
B. When the record no longer matches the rule criteria
C. When a validation rule is triggered for the record
D. When the action is deleted from the workflow queue
B?D?
X When/how is this determined?
X This answer is just a regurgitation of the question
A System Administrator at Universal Container needs to mass update the Lead Source on a number of Opportunity records. How can this be accomplished? (Choose two)
A. Export Opportunities and update using the Import Wizard
B. Export Opportunities and update using the Data Loader
C. Create a List View for Opportunities and update using inline editing
D. Use similar Opportunities to update the Opportunities
B,C
There is no Import Wizard for Opportunities: only for Solutions, Leads, Accounts, Contacts, Custom Objects
X Yes, you would export them using Data Loader, then update them in a spreadsheet, then import (really, update) them using Data Loader
X If inline editing and enhanced list views are enabled you could do this
The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should a System Administrator do to help the sales team achieve this? (Choose two)
A. Add customers to private Chatter Groups
B. Create Opportunity Teams for customers
C. Add customers to Libraries
D. Use Chatter files to share presentations
A,D
X Yes, you can add Customers to Private (or Public) Chatter Groups. Then customers can post, which addresses the first half of the question “gather customer requirements”. When you post, it will warn you that Customers may see the post.
No, Opportunity teams have nothing to do with this. Customers are not on Opportunity teams anyway; they are for internal and Partner Users.
No, you add files to Libraries, not customers
X In combination with A., this would work. This addresses the second half of the rquirement, “share presentations”
How can a sales User relate an Opportunity to a Campaign? (Choose two)
A. Select the Campaign record type when creating the Opportunity
B. Select the primary Campaign Source for the Opportunity
C. Use the Campaign Influence related list on the Opportunity
D. Use the Campaign hierarchy related list on the Opportunity
B,C Nonsense; distractor X X Nonsense; distractor
Universal Container requires that the org-wide default for Opportunities be set to Public read/write. However, sales Users are complaining that reports return too many results, making it difficult to find their team’s Opportunities in the report results. How can the System Administrator address this problem?
A. Update the sharing rules to limit User access to certain Opportunities
B. Move the Opportunity reports into each User’s personal report folder
C. Move the Opportunity reports into a folder with restricted access
D. Use the Show filter to filter report results and reduce records returned
D
No; you can’t limit access via sharing rules: you can only expand it
No, moving the reports around won’t change the data they show
No, moving the reports around won’t change the data they show
X Bingo; the key words in the question are “their team’s”: there is a picklist item under “Show” that is “My Team’s”. So tell them to use the filters properly!
A User responsible for managing and creating Campaigns is unable to create a new Campaign even though the User’s Profile has the “Create” permission for Campaigns. How should a System Administrator grant the correct access to the User?
A. Grant the User delegated administration rights to Campaigns
B. Select the Marketing User checkbox on the User record
C. Assign the User to the standard Marketing User Profile
D. Create a Campaign sharing rule to grant access to the User
B
Nonsense; distractor
X You can’t create Campaigns unless you have this checkbox checked on your User record; it doesn’t matter what R,C,E,D privileges are on the Profile
Actually, this would work, but then they’d lose any permissions they need from their old Profile that aren’t on the standard Marketing User Profile
They still won’t be able to create a new Campaign
Which are methods for adding Content to Salesforce CRM Content? (Choose two) A. Posting documents to Chatter B. Adding documents to Libraries C. Create documents in Outlook D. Attaching documents to records
A,B
X Yes, you can post a file in Chatter. Any file you attach to a post becomes part of Content.
X Yes, this is the original and principal way of adding Content in Salesforce: add a doc to a Library
Nonsense; distractor
If you attach a file to a record, it does not seem to become part of Content. Tested this in dev org, and neither search on title nor search on document text returns any result.
Which dashboard component can display data from the *summary* rows of a report? (Choose two) A. Table B. Gauge C. Chart D. Metric
B,D Interpreting this as “ONLY from the summary rows oa report”…
This is a dashboard component but would show more than just a sumary row
X Yes, because a Gauge shows one number vs. a R/Y/G rating
This is a dashboard component but would show more than just a sumary row
X Yes, because a metric is just a single number
A User at Universal Container reports an error message when attempting to log in. The System Administrator checks the User’s login history, but there is no record of the attempted login(s). What could be the cause of the issue?
A. The User is attempting to log in with the wrong password
B. The User is attempting to log in outside of their Profile’s login hours
C. The User is attempting to log in outside of their Profile’s IP login range
D. The User is attempting to log in with the wrong Username
D No, this would show in the log No, this would show in the log No, this would show in the log X Correct; the login attempts won't show, because the system can't relate them to the User's record. In this situation, you probably don't need to reset the User's password; just remind them of their Username.
Universal Container uses web-to-Case to convert support requests submitted through its website into Cases. The support team would like Salesforce to autoamtically send an email containing password reset instructions to the customer when the Case subject contains the words "forgot" and "password". What does the System Administrator need to configure to meet this requirement? A. Auto-response rule B. Validation rule C. Email-to-Case D. Support settings
A
X
A sales executive at UC wants to be notified whenever high-value Opportunities are created for hot Accounts. How should a System Administrator meet this requirement?
A. Create an escalation rule based on the Opportunity amount
B. Create an auto-response rule on the Opportunity Object
C. Create a validation rule that evaluates the Account rating
D. Create a workflow rule on the Opportunity Object
D
Escalations generally apply to Cases; they have nothing to do with Oppportunities
Account is not the applicable Object here X The correct answer on the exam might also involve "Big Deal Alerts"
What is the purpose of the AppExchange? (Choose two)
A. Customers can share and install apps published by Salesforce partners
B. Administrators can download and customize pre-built dashboards and reports
C. Support Users can install lthe Service Cloud console custom app
D. Partners can download Accounts and Contacts to collaborate on sales deals
A,B
X
X
Which statements regarding approval processes are true? (Choose two)
A. An assignment rule defines the approver for each process step
B. The approval history related list can be used to track the process
C. An approval action defines the result of record approval, or rejection
D. A delegated approver can reassign approval requests
B,C
No, the approval process defines this. You don’t need a separate assignment rule.
X Yes; you can show the approval history related list to the approver in the approval page
X Yes; the actions can be either, move on to the next step, or make the action final.
No, approval requests can be reassigned to a delegated approver, by the approver
