Admin 201_5 Flashcards
What can a marketing User do using the Manage Members button on a Campaign record? (Choose two)
A. Import new Leads and associate them with the Campaign
B. Create a custom report including all Campaign members
C. Associate existing Opportunities with the Campaign
D. Associate existing Contacts with the Campaign
A,D
X
X
Universal Container has a private sharing model in which regional sales managers are only allowed to view Opportunities in their own regions. For reporting purposes, they additionally need read-only access to Opportunities in other regions. What permission can a System Administrator enable to meet this requirement in the regional sales managers' custom Profiles? A. "View All" for Opportunities B. "Visible" for the Sales app C. "View All Data" D. "Read" for Opportunities
A
X This will give them ability to read all Opportunitys, and resolves the requirement
No such thing
No, this is typically only given to Sys Admin
No, they already have “read” on Opportunitys– they can read their own Opportunitys.
Which can Users do with Mobile Lite? (Choose two)
A. View Campaigns and manage Campaign members
B. View, create, edit and delete Accounts, Contacts, and Opportunities
C. View, create, edit and delete Custom Objects
D. Search for records that were not previously downloaded to a mobile device
B,D
X
X
Which components can be included in a custom home page layout? (Choose three) A. Analytic snapshots B. Pending approvals list C. Messages and alerts D. Trending Chatter topics E. Dashboard components
B,C,E
No, these are for reporting on dynamic time series data
X Yes, this is actually on the Acumen home page for example
X
No, this shows on the Chatter home page, not the Home page
X Yes, this is actually on the Acumen home page for example
If two Objects have a parent-child relationship, how can a User access the child record from the parent record? A. Related list B. Lookup field C. Custom link D. Child field
A
X Child records appear in a related list on the parent record
No, this is how you would get to the parent from the child
Not relevant
No such thing
A System Administrator at Universal Container created a new Account record type. However, sales Users are unable to select the new record type when creating new Account records. What is a possible reason for this? (Choose two)
A. The record type has not been activated
B. The record type does not have an associated page layout
C. The record type has not been set as the default record type
D. The record type has not been added to the sales User Profile
A,D
X Yes, you do have to activate record types after creating them. There is an “active” checkbox.
No, this wouldn’t actually prevent them from selecting the type; it’s in a picklist
No
X Yes, this is possible. They might not have R,C,E,D access to that type
How can a System Administrator restrict Users from viewing certain fields in list views, searches, page layouts and reports?
A. Remove the field from reports and list views
B. Set the field to “hidden” on the User role
C. Remove the field from page layouts
D. Set the field to hidden using field level security
D
No, this is insufficient: it will still show in search results
Nonsense; distractor
No, this is insufficient: it will still show in search results, list views, and reports
X Yes, FLS hides fields in List Views, Search results, and Reports as well as page layouts
What should a System Administrator consider when configuring workflow rules? (Choose two)
A. Rules must be deactivated before using an import Wizard
B. Rule actions can take place immediately, or on a specific date
C. All existing records are evaluated when a new rule is activated
D. Rules can be evaluated when records are created or edited
B,D
No, you can leave them active. The import may trigger them, and this can be desirable
X Yes, they can be immediate or time-based
No, they are evaluated when the existing records are saved, and when new records are created
X
When importing data, what happens if some records do NOT meet the data validation crequirements?
A. Import process fails only for the records with invalid data
B. Import process ignores the data validation criteria
C. Import process requires User authorization to import the invalid records
D. Import process aborts when it encounters the first invalid record
A
X
What are options when customizing a report? (choose 3) A. Add a grouping B. Add a filter C. Add a gauge component D. Schedule a refresh time E. Summarize fields
A,B,E
X Yes, on a Summary report you see: “Drop a field here to create a grouping”
X
Gauges (and other “components”) are added to dashboards, not reports
X “Summarize Information by” and select a field
A Users is having trouble logging into Salesforce. The User’s login history shows that this person has attempted to log in multiple times and has been lock out of the organization. How can the System Administrator help the User to log into Salesforce? (Choose two)
A. Click Reset Password on the Users’s record detail page
B. Log in as the User and enter a new password
C. Click unlock on the User’s record detail page
D. Send an email to the User containing the User’s password
A,C
X
Technically, you could do this as System Administrator, since you could log in as any User (assuming that capability is enabled), then send them an email (answer D), but this would be a very non-standard and non-secure way of resetting their password
X
Universal Container uses a private sharing model for Opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales reps close deals faster. How can a System Administrator meet this requirement?
A. Add Chatter Groups to Opportunities
B. Enable Chatter Feed Tracking on Opportunities
C. Add sales engineers to Account Teams
D. Add sales engineers to Opportunity Teams
D
This is a scrambled nonsense statement; you could create a Chatter Group around an Opportunity
Sales engineers won’t see the feed on the Opportunity because it’s private and they presumably don’t have visibility
Doesn’t address the requirement, which is around specific Opportunities, not Accounts
X
The support group at Universal Container wants agents to capture different information for product support and inquiry Cases. In addition, the lifecycle for product support Cases should have more steps than the lifecycle for inquiry Cases. Which features should a System Administrator use to meet these requirements? (Choose three) A. Field-level security B. Page layouts C. Support processes D. Permission sets E. Record types
B,C,E
X The solution is to create to Case record types, two different page layouts, and two different support processes
X The solution is to create to Case record types, two different page layouts, and two different support processes
X The solution is to create to Case record types, two different page layouts, and two different support processes
How can knowledge Articles be used? (Choose two) A. To display Salesforce Answers B. To resolve customer Cases C. To display Salesforce Solutions D. To display for Customer self-service
B,D
Knowledge Articles have nothing to do with Answers, or Chatter Answers
X
Knowledge Articles have nothing to do with Solutions
X
The marketing team at Universal Container wants to send an email to each Lead received from its website. The country of the incoming Lead should determine the language of the email that will be sent to the Lead. How can System Administrator automate this process? D
A. Create an emaill template for each language, and an auto-response rule to send the appropriate template
B. Create an email template for each language and an assignment rule to send the appropriate template
C. Create an email template for each language and a workflow alert to send the appropriate template
D. Create a single email template and use the translation workbench to translate and send the appropriate template X
The marketing team at Universal Container wants to send an email to each Lead received from its website. The country of the incoming Lead should determine the language of the email that will be sent to the Lead. How can System Administrator automate this process? D
A. Create an emaill template for each language, and an auto-response rule to send the appropriate template You could do this, but it’s not really necessary. See D.
B. Create an email template for each language and an assignment rule to send the appropriate template
C. Create an email template for each language and a workflow alert to send the appropriate template
D. Create a single email template and use the translation workbench to translate and send the appropriate template X This is a better option than A and what translation workbench is intended for
