Admin 201_2

Question 1

Which data can be highlighted in a report using conditional highlighting? (Choose three)	
	A. Grand totals
	B. Summarized totals
	C. Date fields
	D. Group by field names
	E. Summary formulas

Answer 1

A,B,D
X Yes, conditional highlighting only applies to summary rows, and is for numerical analysis only: so Grand Totals would work
X Yes, conditional highlighting only applies to summary rows, and is for numerical analysis only: so Summarized Totals would work
No, you cannnot highlight date fields
X Yes, for example, on a timecard report you can apply conditional highlighting to the grouped by the “Timecard: Owner Name:” field to highlight project team members who have, say, worked more than 40 hours in a week
No, you cannot highlight custom summary formula fields

Question 2

Which circumstance will prevent a System Administrator from deleting a custom field?
A. the Field is used in a workflow field update
B. The field is used in a report
C. The field is used in a page layout
D. The field is part of a field dependency

Answer 2

A
X You cannot delete fields that are used in workflows

Dependent fields can be deleted with no issues. If the field is a controlling field in a dependency, the dependent picklist will display all values after the controlling field is deleted

Question 3

“Sales management at Universal Container needs to display the information listed below on each Account record:
- Amount of all closed/won Opportunities
- Amount of all open Opportunities
Which feature should a System Administrator use to meet this requirement?”
A. Cross Object formula fields
B. Calculated columns in the related list
C. Roll-up summary fields
D. Worflow rules with field updates

Answer 3

C

Nonsense; distractor X

Question 4

Which are capabilities of Salesforce Knowledge? (Choose two)
A. Knowledge automatically creates a Solution for each new Article
B. Knowledge uses data categories to make Articles visible to specific Users
C. Knowledge only allows a single Article Type across all Data Categories
D. Knowledge allows an organization to share Articles with Partner Community Users

Answer 4

B,D
No, this is confusing Knowledge with Solutions
X True; that is one of the purposes of Data Categories. They also make Articles easier to find in Search.
No, of course you can have many Article Types. (Note that in Lightning, Article Types have been replaced by standard record Types.)
X This is one of the purposes of Partner Portals/Communities

Question 5

What items appear in a User’s My Unresolved Items after sync using Salesforce for Outlook? (Choose two)
A. Notes not associated to a record
B. Emails not associated to a record
C. Contacts not associated to an Account
D. Cases not associated to a Contact

Answer 5

B,C
Notes are not one of the items synced with Outlook. Outlook syncs Emails, Tasks, and Contacts with Salesforce.
X Yes. Synced items (Emails, Tasks, Contacts) must have parent records. For emails (which are a type of Task for OLK sync purposes) the Parents can be Accounts, Cases, Contacts, Opportunitys, etc. Salesforce is inconsistent here, because elsewhere emails are referred to as one of the three types of Activity: Tasks, Emails, and Events.
X Yes. Synced items (Emails, Tasks, Contacts) must have parent records. For Contacts, the parents are Accounts.
Cases are not one of the items synced with Outlook. Outlook synces Emails, Tasks, and Contacts with Salesforce.

Question 6

Which statements about sharing rules are true? (Choose two)
A. Sharing rules open up access to records
B. Sharing rules are required in public read/write organizations
C. Sharing rules grant delete access to records
D. Sharing rules may grant record access to roles and Public Groups

Answer 6

A,D
X
No, in fact, you might not need them at all if your org is really public read/write for everything
No, delete access is actually granted through Profiles, where the R,C,E,D,VA,MA permissions are determined
X

Question 7

The System Administrator at Universal Container will create a custom field to track a specific Tier 2 support User on a Case record. What data type should be used when creating this custom field?	
	A. Hierarchical relationship
	B. Lookup filter
	C. Lookup relationship
	D. Formula

Answer 7

C

X Yes, you would create a lookup from the Case to the User record.

Question 8

What feature allows a User to group Campaigns within a specific marketing program or initiative?	
	A. Campaign members
	B. Campaign influence
	C. Campaign lists
	D. Campaign hierarchy

Answer 8

D
Campaign members are Leads and Contacts and (if enabled) Person Accounts. They have nothing to do with grouping of Campaigns
Campaign influence is relationship between Campaigns and Opportunities: nothing to do with grouping of Campaigns

X Yes, you can relate Campaigns in hierarchies

Question 9

Universal Container wants to create a Custom Object to capture Account survey data. Users must be able to select an Account from the survey record. User also need the ability to view related surveys on the Account record. How should the System Administrator meet these requirements? (Choose two)
A. Create a lookup relationship field on the Account Object
B. Add the Account related list to the survey page layout
C. Create a lookup relationship field on the survey Object
D. Add the survey related list to the Account page Object

Answer 9

C,D
No, look up to what? In the requirement, Account is the Parent and Survey is the Child, so this lookup won’t look up to anything.
No, this is backwards; see answer D.
X Enables the first half of the requirement: “select an Account from the survey record”
X Enables the second half of the requirement: “view related surveys on the Account record”

Question 10

When can a validation rule be used to prevent invalid data? (Choose three)
A. When records are deleted by a User
B. When records are imported
C. When records are edited by a User
D. When records are updated by a workflow rule
E. When records are submitted using web-to-Lead

Answer 10

B,C,D
No, deleting a record really has nothing to do with data being valid or invalid
X Yes. If you try to import a record with invalid data, the record will error out but the rest of the dataset will load
X Yes, of course; this is the principal reason to invoke data validation rules: to prevent Users entering junk data
X Yes - what is an example of this?
No, W2L is a very wide-open catchment for incoming Lead data; any validation has to take place in the html on your site

Question 11

What is affected by changing the default Locale setting for an organization? (Choose three)	
	A. Time Zone
	B. Currency
	C. Language
	D. Date field

Answer 11

A,B,C
X Correct. The Default Locale Settings are: Locale, Language, Time Zone, and Currency. Locale itself drives formats for Dates, Times, Numbers, and Names.
X Correct. The Default Locale Settings are: Locale, Language, Time Zone, and Currency. Locale itself drives formats for Dates, Times, Numbers, and Names.
X Correct. The Default Locale Settings are: Locale, Language, Time Zone, and Currency. Locale itself drives formats for Dates, Times, Numbers, and Names.
This is tricky and may be worded differently on the exam, but the date itself won’t actually change, of course. The format of the date field may change, depending on the Locale setting. (In Europe, dates follow the format DD/MM/YY, whereas in the US it’s MM/DD/YY)

Question 12

Where can conditional highlighting be used? (Choose two)	
	A. Enhanced list views
	B. Matrix reports
	C. Summary reports
	D. Tabular reports

Answer 12

B,C

X
X

Question 13

When converting a Lead, how can a System Administrator capture custom Lead data on the converted Contact?
A. Map custom Lead fields to custom Contact fields
B. Use the Lead Conversion Wizard to select the fields
C. Use the Data Loader to move the custom Lead data
D. Map custom Lead fields to standard contact fields

Answer 13

A
X
There is no such thing as, “Lead Conversion Wizard”: this is an attempt to confuse you because it sounds similar to Lead Import Wizard
DL has nothing to do with Lead conversion
No. Salesforce says, “Custom lead fields are converted to custom account, contact, and opportunity fields as specified by your administrator” period.

Question 14

Criteria-based sharing rules can be created for which Objects? (Choose three)	
	A. Opportunities
	B. Contacts
	C. Accounts
	D. Campaign Members
	E. Users

Answer 14

A,B,C
X You can create criteria-based sharing rules for Accounts, Opportunities, Cases, contacts, Leads, campaigns, and custom objects. –https://help.salesforce.com/HTViewHelpDoc?id=security_sharing_cbs_about.htm&language=en_US
X You can create criteria-based sharing rules for Accounts, Opportunities, Cases, contacts, Leads, campaigns, and custom objects. –https://help.salesforce.com/HTViewHelpDoc?id=security_sharing_cbs_about.htm&language=en_US
X You can create criteria-based sharing rules for Accounts, Opportunities, Cases, contacts, Leads, campaigns, and custom objects. –https://help.salesforce.com/HTViewHelpDoc?id=security_sharing_cbs_about.htm&language=en_US
There are no sharing rules for Campaign Members. Recall that Campaign Members are just Leads, Contacts, and Person Accounts.
According to the documentation quoted above, criteria-based sharing rules can’t be written on the User object, but in my training org I see that the option is available.

Question 15

What will occur when a System Administrator creates a dynamic dashboard?
A. the dashboard components resize based on the device use to view the dashboard
B. The data displayed varies based on the User viewing the dashboard
C. The dashboard refreshes automatically whenever the underlying data change
D. The dashboard automatically sends an email when the underlying data change

Answer 15

B
No, this is not what is meant by “dynamic”
X Yes, and furthermore if enabled, the Users can change the “running User” to see data from another User’s perspective. This can enable them to see data in aggregate form that they wouldn’t normally have access to, i.e., they can’t access the individual records.
No, dashboards don’t auto-refresh. You would have to refresh the page.
No, of course not; that would create a spam storm

Question 16

Which feature licenses can be assigned to a User record in Salesforce? (Choose three)	
	A. Service Cloud User
	B. Console User
	C. Knowledge User
	D. Opportunity User
	E. Marketing User

Answer 16

A,C,E The entire list of checkboxes in this area appears to be: Marketing User, Offline User, Knowledge User, Force.com Flow User, Service Cloud User, Site.com Contributor User, Salesforce Classic User, Salesforce1 User, Salesforce CRM Content User
X Yes, there is a checkbox for this

X Yes, there is a checkbox for this

X Yes, there is a checkbox for this

Question 17

A sales User at Universal Container has updated the Opportunity stage for an Opportunity in the pipeline. What may be updated as a result? (Choose two)	
	A. Sales quota
	B. Forecast Category
	C. Account rating
	D. Probability

Answer 17

B,D
No, the Quota isn’t tied to the Stage
X Yes, Forecast Categories are tied to Stages
No, fields on the Account aren’t tied to Opportunity Stages
X Yes, Probabilities are tied to Stages

Question 18

How can a System Administrator add Users to a Salesforce organization using Chatter Free? (Choose two)
A. Assign Chatter Free licenses to existing Salesforce Users
B. Enable invites to allow Users to invite others within specified email domains
C. Create Users in the organization and assign them a Chatter Free license
D. Assign Chatter Free licenses to Users otuside the specified email domains

Answer 18

B,C
This answer contradicts the question: the question says we’re adding new Users, not doing something with existing Users
X This is the easy way; Sys Admin lets Users invite customers on their own and the licenses are automatically created
X This is the “brute force” way of doing it

Question 19

How can a System Administrator grant Users access to dashboards? (Choose two)	
	A. Designate running Users
	B. Share folders with Public Groups
	C. Share folders with Roles
	D. Create and share data categories

Answer 19

B,C
No, Running Users are determined by the end Users when they show a Dashboard
X Yes, you can share report folders with Public Groups
X Yes, you can share report folders with Roles, and with Roles and Subordinates, for that matter
Data Categories have nothing to do with dashboards; they work with Knowledge Articles

Question 20

What does a custom report type determine? (Choose two)
A. The Objects available when building a report
B. The report format of the resulting report
C. The custom summary formulas displayed in a resulting report
D. The fields that can be used as columns when building a report

Answer 20

A,D
X The report “type” really means the source Object for the report data: Account, Opportunity, Case, etc. so this is correct. Fields on the Object and (some?) related Objects will be available for the report.
No, you pick the format later: Summary, Matrix, or Tabular.
No, you define those later.
X Yes, because the fields available depend on the Objects available; see A.