Admin 201_1

Question 1

On Lead conversion, a Lead Object Custom field *cannot* be mapped to which Object custom field?	
	A. Account
	B. Contact
	C. Case
	D. Opportunity

Answer 1

C

X Lead fields are mapped to Accounts, Contacts, and Opportunities– not Cases. Therefore, regardless of whether they are Custom Fields or OOTB fields, they can never map to Case fields.

Question 2

Will two different Users always get the same search results on searching on the same keyword?
A. Yes
B. No

Answer 2

B

X No, Users can get different results: the results depend on their visibility privileges. One User might get records the other User can’t see, for example.

Question 3

Which statements about Public Groups are true? (Choose two)
A. Public Groups allow Users to delete personal Accounts
B. Public Groups can be used in sharing rules
C. Public groups can be created by any User
D. Public Groups can be used when manually sharing a record

Answer 3

B,D
There is no sh thing as a “personal” Account; there are, however “Person Accounts”
X Yes, they can be used in sharing rules. That’s the main purpose of Public Groups.
No– this is confusing Chatter Groups with Public Groups. Chatter Groups can indeed be created by any User. Public Groups are only created by Admins.
X Yes, you can manually share a record with a Public Group.

Question 4

Which record type can be updated when converting a Lead? (Choose two)	
	A. An existing Custom Object record
	B. An existing Contact record
	C. An existing Opportunity record
	D. An existing Account record

Answer 4

B,D
Leads don’t convert to Custom Objects: just to Accounts, Contacts, and Opportunities. So this is not possible.
X Lead fields are mapped to Accounts, Contacts, and Opportunies– but existing Opportunities cannot be updated by converting a Lead. If the Opportunity already exists, you would either delete the Lead or update an existing Account and/or Contact.
No, you wouldn’t update an existing Opportunity from a Lead. If the Lead is a dupe of the Opportunity, you could just delete the Lead.
X Lead fields are mapped to Accounts, Contacts, and Opportunies– but existing Opportunities cannot be updated by converting a Lead. If the Opportunity already exists, you would either delete the Lead or update an existing Account and/or Contact.

Question 5

Universal Containers outsources its first tier of customer support to a partner. What can be used to identify all individuals who contribute to resolving a Case?	
	A. Sales teams
	B. Case teams
	C. Partner roles
	D. Contact roles

Answer 5

B
Sales teams identify people working on an Opportunity
X
Partner roles identify people at a partner company
Contact roles identify people at a client company

Question 6

Which step must a System Administrator take before Users use the Salesforce for Outlook client? (Choose two)
A. Run a first-time sync for each User
B. Assign Users to Outlook configurations
C. Specify User’s Outlook synchronization folders
D. Select syncing direction and conflict behavior

Answer 6

B,D
No, Users do this for themselves
X Yes, note that you would probably do this by Profile, not by individual User
No, there is no such thing as an “Outlook synchronization folder”
X Yes, although you can allow Users surprisingly wide discretion to screw this up– I mean, ah, set this up– for themselves

Question 7

What should a System Administrator use to disable access to a custom application for a group of Users?	
	A. Profiles
	B. Sharing rules
	C. Web tabs
	D. Page layouts

Answer 7

A
X
No, Sharing rules determine access to records– not applications
No, web tabs might appear within an application but really have nothing to do with this and are just a distractor for this question
No, page layouts just hide or display certain fields for convenience

Question 8

Universal Containers needs to track the manufacturer and model for specific car companies. How can the System Administrator ensure that the manufacturer selected influences the values available for the model?
A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist.
B. Create a lookup field from the manufacturer object to the model object.
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
D. Create a multi-select picklist field that includes both manufacturers and models.

Answer 8

C
This is backwards; see answer C.
This is also backwards; see answer C.
X Obviously, the manufacturer is a superset of the model, so this will work

Question 9

Sales reps at Universal Container need assistance from product managers when selling certain products. Product managers do not have access to Opportunities, but need to gain access when they are assisting with a specific deal. How can a System Administrator accomplish this?
A. Notify the product manager using opportunity update reminders.
B. Enable opportunity teams and allow users to add the product manager.
C. Use similar opportunities to show opportunities related to the product manager.
D. Enable account teams and allow users to add the product manager.

Answer 9

B
No, there’s no such thing that I know of; this is just a distractor answer
X
There is such a thing as “similar opportunities”– it’s at the bottom of “Customize” list under opportunities– but every time i’ve seen it, it’s been a wrong answer
Close, but not correct because we’re concernted with Opportunities here, not Accounts

Question 10

What should a System Administrator consider before importing a set of records into Salesforce? (Choose two)
A. The import file should include a record owner for each record
B. Currency field values will default to the personal currency of the record owner
C. Data should be de-duplicated in the import file prior to import
D. Validation rules are not triggered when importing data using the Import Wizard

Answer 10

A,C
X Yes, ideally there would be an Owner for each record. If you don’t specify, then it’s the Sys Admin who did the import. Therefore, you’d probably want to do your imports under the Userid of a Sys Admin set up specifically for this purpose: “Data Import” as User id or similar.
They do, when a User creates a record, but that has nothing to do with data import
X This is certainly true: you need to de-dupe before import, though Import Wizard for Solutions, Leads, Accounts and Contacts will warn you about dupes
If you use the import Wizards, you can turn off the workflow rules before importing, if desired. But, to say validation rules are “not triggered when using the Import Wizard” is untrue. They very well might be triggered, unless you have turned off workflow.

Question 11

Which statements about custom summary formulas in reports are true? (Choose two)
A. Reports can be grouped by a custom summary formula result
B. Custom summary formulas can reference a formula field within a report
C. Custom summary formulas can reference another custom summary formula
D. Custom summary formulas can be used in a report built from a custom report

Answer 11

B,D
There is no such thing as a “custom summary formula result”
X True, they can reference any other field except another custom summary formula field, which is a different thing from a formula field.
No, they can’t. I tried this, and it can’t be done.
X Yes, of course; how else would you be creating one?

Question 12

Dashboards can be created using Standard Reports as Source Reports– true or false?
A. True
B. False

Answer 12

B

X Dashboards must only be creatd from custom reports. Why this should be so is a mystery to me, but it’s true.

Question 13

Which tool should be used to import more than 65,000 records into Salesforce?
A. An Import Wizard
B. Data Loader

Answer 13

B
No: Import Wizards are only good for up to 500 records (end User) or 50,000 records (System Administrator)
X Data Loader can import up to 5,000,000 records.

Question 14

Which of the following is NOT a standard Salesforce functionality?	
	A. Email to Lead
	B. Email to Case
	C. Web to Lead
	D. Web to Case

Answer 14

A
X No, this doesn’t quite make sense. Why would an unknown customer be sending you an email? You’d probably directly to a web form for W2L instead.
Yes, you create Cases out of incoming emails based on their subject lines and route them
Yes, you can set up a web page that generates Leads using customers’ responses to questions on the web form
Yes, you can set up a web page that generates Cases using customers’ descriptions of their issues on a web form

Question 15

Which of the following is NOT a mandatory (required) field while creating a User record?	
	A. Profile
	B. Role
	C. Alias
	D. Community Nickname

Answer 15

B
Profile is absolutely required, because it determines access & visibility
X True. Most Sys Admins don’t have a Role assigned. In fact, you can do without the Role Hierarchy entirely, if you have a Public model with open visibility

Question 16

A User successfully logs in at 3:00 PM. What happens at 3:31 PM, if the Login Hours for the User’s Profile are set from 7:30 AM to 3:30 PM?
A. User is automatically logged out
B. User keeps working without any issues
C. User is asked in a pop-up window whether they would like to extend their session
D. User is logged out once he tries to do any data manipulation (edit, save, etc.)

Answer 16

D	
	No
	No, they actually would have issues since they can't do any data manipulation (see D) and in fact they can't refresh or open any other pages. Basically they are now looking at a static page.
	No
X

Question 17

What is the impact on a User if the Organization level Locale changes?
A. The default Locale of the User is also set to the new Organization Level Locale
B. The User is asked for a choice: if he would like to choose New Organization Locale, or his own Locale
C. No impact on the User as he keeps using his own default Locale
D. From a new session, User will see everything in the New Organization Locale

Answer 17

C

Question 18

APIs are not available for use in which Salesforce edition?	
	A. Developer Edition
	B. Professional Edition
	C. Enterprise Edition
	D. Unlimited Edition

Answer 18

B

X Professional Edition is the most constrained; they don’t expect you to be doing integration in Professional. It’s basically a stand-alone system for a small number of Users.

Question 19

Which one of the following features is NOT available in Salesforce?	
	A. Profile-based login hours
	B. Profile-based login IP ranges
	C. Organization-wide login hours
	D. Organization-wide login IP ranges

Answer 19

C
This feature is used, for example, to limit login hours of customer service agents to their working hours
This feature enables you to effectively require certain types of Users, by Profile, to be on the corporate network to login. You might also use this for Customer Service agents.
X The reason this is not available is that it would defeat the ability of Sys Admin to login 24x7, which is precisely what’s needed to do upgrades, data migrations, etc., while other Users are locked out.
This feature enables you to effectively require that all Users (including Sys Admin) be on the corporate network to login

Question 20

For how many days are deleted records kept in the Recycle bin?	
	A. 15
	B. 30
	C. 45
	D. 60

Answer 20

A

X