8.0 Project Quality Terms

Question 1

These diagrams, such as the project network diagram, show the flow of the project work.

Answer 1

Activity network diagram

Question 2

This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components

survey results that group based on type of courses people want implemented.

Answer 2

Affinity Diagram

Question 3

Comparing any two similar entities to measure their performance

Answer 3

benchmarking

Question 4

Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality

Answer 4

Cause-and-effect diagrams

Question 5

A simple approach to ensure that work is completed according to the quality policy

Answer 5

checklist

Question 6

A chart that maps the performance of project work over time.

Answer 6

Control Chart

Question 7

An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards

Answer 7

Control quality

Question 8

This the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.

Answer 8

Cost of conformance

Question 9

The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality

Answer 9

Cost of nonconformancce to quality

Question 10

A process to study the trade-offs between costs and the benefits realized from these costs

Answer 10

Cost-benefit analysis

Question 11

An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome

Answer 11

Design of experiments

Question 12

Assurance provided to the external customers of the project

Answer 12

External QA

Question 13

a diagram illustrating how components within a system are related. It shows the relation between components, as well as help the project team determine where quality issues may be present and once done, plan accordingly

Answer 13

Flowchart

Question 14

Assurance provided to management and the project team

Answer 14

Internal QA

Question 15

The abbreviation for the International Organization for Standardization. It is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently. The organization elected to use “ISO” for all languages.

Answer 15

ISO

greek for “equal”

Question 16

a data analysis table that shows the strength between variables and relationships.

Answer 16

matrix diagram

Question 17

A histogram that illustrates and ranks categories of failure within a project

Answer 17

Pareto diagram

Question 18

According to ASQ, the degree to which a set of inherent characteristics fulfills requirements

Answer 18

Quality

Question 19

A management process that defines the quality system or quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect quality into a deliverable.

Answer 19

Quality Assurance

Question 20

This plan defines how the project team will implement and fulfill the quality policy of the performancing organization.

Answer 20

Quality management plan

Question 21

The operational definitions that specify the measurements within a project and the expected targets for quality and performance.

Answer 21

Quality metrics

Question 22

A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control” in the project.

Answer 22

Rule of Seven

Question 23

A quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge

Answer 23

Run chart

Question 24

A quality control tool that tracks the relationship between two variables over time. the two variables are considered related the closer they track against a diagonal line.

Answer 24

Scatter diagram

Question 25

These seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, pareto diagrams, histograms, control charts, and scatter diagrams

Answer 25

Seven basic quality tools

Question 26

A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20% of all units randomly selected to check for quality

Answer 26

Statistical sampling

Question 27

Tree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of tree diagrams

Answer 27

tree diagram

Question 28

The science of using past results to predict future performance

Answer 28

Trend analysis

Question 29

Illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.

Answer 29

System or process flowcharts

Question 30

The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports

Answer 30

Work Performance Information