6 Mgmt Concepts Flashcards

1
Q

HR management is built from 2 schools of thought

A

Scientific

Humanistic

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2
Q

Scientific management developed by

A

Taylor

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3
Q

scientific management based on

A
breaking down work tasks
timing each element
fixing compensation based on timing
standardized work tasks
consolidating planning dept
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4
Q

Taylors (scientific) 4 principles of management

A

replace rule of thumb
select, train, develop each worker
cooperate w workers to insure methods followed
division of work (managers thing, workers work)

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5
Q

Humanistic Management considered people as

A

cogs in production line

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6
Q

humanistic mgmt. shifted focus to

A

pay attention to workers

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7
Q

what is hawthorne effect

A

observed people worked harder

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8
Q

two important theorists for humanistic managemetn

A

McGregor and maslow

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9
Q

Mcgregor theory

A

theory x and theory y

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10
Q

difference x and y people

A

x do not like work and need to be controlled. y like to work and need encouraged.

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11
Q

Maslows theory

A

hierarchy of needs

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12
Q

Hierarchy of needs

A
physiological
safety, security, and order
social needs and affection
esteem and status
self actualization
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13
Q

Blake and Moutons managerial grid theory adopted as

A

crew rescue management

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14
Q

Managerial grid assumes decisions/actions based on what two things

A

concern people

concern results

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15
Q

Blake and mouton’s managerial grid 5 managerial styles

A

indifferent: evade elude
controlling: direct dominate
accommodating: yield and comply
Status quo: balance and compromise
sound: contribute and commit

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16
Q

mission statement is

A

designed to guide the actions of employee

17
Q

the four borders of managing HR

A

federal laws
union contract
city regs
dept policiea

18
Q

What is management science

A

Systematic pursuit of practical results using available resources