5I Flashcards
Lewin’s three-step change model(n.)
-Lewin’s Three-step Change Model(n.)=Process that can be used by a business to implement change successfully(IS THIS THE RIGHT DEF OR MUST I PUT SYSTEMATIC APPROACH), crystal=unfreezing step, change and refreeze step.
Unfreeze step(n.)
PS also add what its trying to achieve below just to really consolidate
-Unfreeze step(n.)=Moving a business to a state where stakeholders are prepared to undergo change
Unfreeze is trying to get the business____ for change
(just extra info)=Main purpose is to prepare the business for change and reduce resistance to change
Change(n.)
PS also add what its trying to achieve below just to really consolidate
-Change step(n.)=Involves moving a business towards its desired state
-Change is trying to get the business____ for change
(just extra info)=Main purpose is to implement the change into the business
Refreeze step(n.)
PS also add what its trying to achieve below just to really consolidate
-Refreeze step(n.)=Involves ensuring a change is sustained within a business for the long term
Refreeze is trying to get the business____ for change
(just extra info)=Main purpose is to solidify the change within the business, normally done by writing it into policies.
What techniques are utilised in the unfreeze step
-Challenge mental models=KPI’s=vision statement
-Change in management skills=decentralise communication
-Offering incentives=through communication way=saying if you come for example=you will be rewarded in this way.
E.g.=towards general community=persuading them that the change will be beneficial.
What techniques are utilised in the change step
-Low-risk and high-risk strategies
-change management strategies from 5B-5D=
:staff training(n.)
:staff motivation(n)
:change in management style(n.)
:change in management skills(n.)
:Cost cutting(n.)
:increased Investment in technology(n.)
:Improving quality in production(n.)
:Initiating Lean production techniques(n.)
:redeployment of resources(n.)
:Innovation(n.)
:Global sourcing of inputs as a business opportunity(n.)
:Overseas manufacture as a business opportunity(n.)
:global outsourcing as a business opportunity(n.)
E.g.=manipulating general community through high-risk strategy of Manipulation to make them believe manager is right.
What techniques are utilised in the freeze step
-Make it part of corporate culture=
:introduction of new standards=To look like business trusts in its product to do well even if it does not=increasing customer security and trust, increasing number of sales.
:Introduction of new policies=To look like business trusts in its product to do well even if it does not=increasing customer security and trust, increasing number of sales.
e.g.=try make the change official(official corporate culture)=
:OH&S
:Performance related pay
:reward and agreement
:career advancement
JUST AN LITTLE EXPILATION OF THINGS ABOVE(Unnecessary )=
-II. introduce new policies and procedures within the business that align with the change.
-III. write new job descriptions so employees understand their roles following the change.
-The refreeze step ensures the change is implemented in the long term, so businesses may implement strategies, such as introducing new policies or writing new job descriptions, to prevent employees from reverting to previous ways of operating.
ANSWER THE QUESTION STRUCTURE=
Max, the manager of Sotak’s Salads, was disappointed with the performance of the business after one year of trading. As a result, he decided Sotak’s Salads should diversify its food range to offer sandwiches and juices in addition to salads. Max is concerned about the process of introducing the new food range to his employees.
Explain how Max could use Lewin’s Three-step Change Model to implement a diverse food range at Sotak’s Salads.[6 marks]
-Define unfreeze step
-Explain characteristic of unfreeze step that enables the implementation of diverse food range utilising case study
-Define change step
-Explain characteristic of change step that enables the implementation of diverse food range utilising case study
-Define refreeze step
-Explain characteristic of refreeze step that enables the implementation of diverse food range utilising case study
ANSWER THE QUESTION STRUCTURE=
Sara is the owner of Eye See You which has been selling sunglasses since the store opened in 2010. Recently, Sara announced that the store will begin selling prescription sunglasses, due to increased customer demand, and employees will need to be able to effectively answer customer queries about how prescription sunglasses work. As a result, Sara has noticed that the level of staff turnover has increased.
Explain how Sara could apply each of the steps of the Three-Step Change Model (Lewin) to reduce the level of staff turnover.[6 marks]
-Define unfreeze step.
-REFER TO CASE STUDY=Explain characteristic of unfreeze step that REDUCES LEVEL OF STAFF TURNOVER at Eye See You.
-Define change.
-REFER TO CASE STUDY=Explain characteristic of change step that REDUCES LEVEL OF STAFF TURNOVER at Eye See You.
-Define refreeze step.
-REFER TO CASE STUDY=Explain characteristic of refreeze step that REDUCES LEVEL OF STAFF TURNOVER at Eye See You.
ANSWER THE QUESTION STRUCTURE=
Describe the steps of Lewin’s Three-step Change Mode[3 marks]
-Define Unfreeze step.
-Define change step.
-Define Refreeze step.
