5C Flashcards

1
Q

Increased investment in technology(n.)

A

(Mirelles good)Increased investment in technology involves the implementation of automated and computerised processes in a business’ operations system.

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2
Q

Improving quality in production(n.)

A

Q3)5C)Improving the quality in production involves a business implementing processes that increase the perceived value of a good or service.

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3
Q

Initiating lean production techniques(n.)

A

Q5)5C)Initiating lean production techniques involves a business adopting lean management approaches that reduce waste in production whilst simultaneously [improving customer value.]

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4
Q

Redeployment of resources(n.)

A

Redeployment of resources(n.)=involves reallocating natural, labour, and capital resources to different areas of the business to improve productivity and effectiveness.

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5
Q

In increased investment in technology(n.), what are some technological strategies

A

-Automated production lines(n.)=FIND DEF
-Robotics(n.)=FIND DEF
-Computer-aided design(n.)=FIND DEF
-Computer-aided manufacturing techniques(n.)=FIND DEF
-Artificial intelligence(n.)=FIND DEF
-Online services(n.)=FIND DEF

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6
Q

Automated production lines(n.)

A

-Automated production lines(n.)=[Machinery and equipment] that are [arranged in a sequence], where the [product is developed] as it proceeds [through each step].

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7
Q

Robotics(n.)

A

-Robotics(n.)=[Programmable machines] that are [capable] of [performing specified tasks.]

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8
Q

Computer-aided design(n.)

A

-Computer-aided design(n.)=[digital design software] that [aids the creation], [modification], [and optimisation] of a [design] and the [design process.]

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9
Q

Computer-aided manufacturing(n.)

A

-Computer-aided manufacturing(n.)=the [use of software] that [controls] and [directs production processes] by [coordinating machinery and equipment through a computer.]

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10
Q

Artificial intelligence(n.)

A

-Artificial intelligence(n.)=[Using computerised systems] to [simulate human intelligence] and [mimic human behaviour.]

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11
Q

Online services(n.)

A

-Online services(n.)=[Services that are provided via the internet.]

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12
Q

In improved quality in production(n.), what are some quality improvement strategies.

A

Quality control(n.)
Quality assurance(n.)
Total quality management(n.)

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13
Q

-Quality control(n.)=

A

-Quality control(n.)=[Inspecting] a product at [various stages] of the [production process] to [ensure] it [meets designated standards] and [discarding] those that are [unsatisfactory.]
-Reactive(n.)=Responding to a situation after something has occurred.

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14
Q

-Quality assurance(n.)=

A

-Quality assurance(n.)=When a [business achieves a standard of quality] in its production after an [independent body assesses] its [operations system.]
-Proactive(adj.)=Performing actions to prevent problems before they occur.

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15
Q

-Total Quality Management(n.)=

A

-Total Quality Management(n.)=[A holistic approach] whereby [all employees] are [committed] to [continuously improving the business’ operations system] to [enhance quality] for customers.
-The aim of TQM is to create zero defects.
-Zero defects(n.)=Creating problems that contain no problems with its quality.

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16
Q

In initiating lean management production techniques(n.), what are some lean management principles.

A

Pull(n.)
One-piece flow(n.)
Takt(n.)
Zero defects(n.)

17
Q

-Pull(n.)=

A

-Pull(n.)=production of the good or service [only starting] when a [customer places an order.] (The customer order ‘pulls’ at the production system with their demand)

18
Q

-One-piece flow(n.)=

A

-One-piece flow(n.)=involves the [operation process] [focusing on one good or service] at a time.

19
Q

-takt(n.)=

A

-takt(n.)=[rhythm], whereby [all the steps in the production] of the good or service are [synchronised] to create a [‘continuous flow’.]

20
Q

-zero defects(n.)=

A

-zero defects(n.)=[striving for perfection] by [continuously improving] until the operations process achieve zero defects.

Or zero defects(n.)= [striving for perfection] by [continuously improving] until the operations process [achieve zero faulty products in production].

21
Q

In redeployment of resources(n.). What are the types of resources redeployed.

A

Natural resources(n.)
Labour resources(n.)
Capital resources(n.)

22
Q

What is labour resources(n.)

A

labour resources(n.)=human resources(i.e. employees’ skills and effort)

23
Q

What are natural resources(n.)

A

natural resources(n.)=Resources from the land, such as raw materials

24
Q

What are capital resources(n.)

A

capital resources(n.)=facilities, buildings, machinery, equipment, and component parts.

25
Q

Increased Investment in technology(n.) effect on KPI’s=
Number of sales
Percentage of market share
Rate of productivity growth
Net profit figures
Number of website hits
Level of wastage
Number of workplace accidents
Number of customer complaints

A

Number of sales
Percentage of market share
Rate of productivity growth
Net profit figures
Number of website hits
Level of wastage
Number of workplace accidents
Number of customer complaints

26
Q

Improving quality in production(n.) effect on KPI’s=
Number of customer complaints
Number of sales
Net profit figures
Percentage of market share
Level of wastage
Number of website hits
Rate of productivity growth

A

Number of customer complaints
Number of sales
Net profit figures
Percentage of market share
Level of wastage
Number of website hits
Rate of productivity growth

27
Q

Initiating Lean production techniques(n.) effect on KPI’s=
Level of wastage
Percentage of market share
Rate of productivity growth
Net profit figures
Number of website hits
Number of customer complaints
Number of sales

A

Level of wastage
Percentage of market share
Rate of productivity growth
Net profit figures
Number of website hits
Number of customer complaints
Number of sales

28
Q

Redeployment of resources(n.) effect on KPI’s=
Net profit figures
Level of wastage
Rate of productivity growth
Rates of staff absenteeism
Level of staff turnover

A

Net profit figures
Level of wastage
Rate of productivity growth
Rates of staff absenteeism
Level of staff turnover

29
Q

What is labour resources(n.)

A

Labour resources(n.)=human resources(i.e. employees’ skills and effort)

30
Q

What are natural resources(n.)

A

natural resources(n.)=Resources from the land, such as raw materials

31
Q

What are capital resources(n.)

A

Capital resources=facilities, buildings, machinery, equipment, and component parts.